The Payments - Digital and Design Product team thrives in fast-paced environments where operational stability and rapid response are paramount. The team drives value for customers by ensuring seamless service continuity, minimizing client impacts, and proactively improving processes. Join our dynamic team and make a meaningful impact by leading incident response, release coordination, and change management activities that safeguard and enhance client experiences.
As part of the Business Continuity team, you play a key role in managing critical events, utilizing automation and AI-enabled tools, and contributing to ongoing process enhancements. You act as the voice of operational excellence, ensuring that incidents are resolved efficiently, releases are executed smoothly, and changes are managed with minimal risk. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality outcomes that exceed customer expectations. You are forward-looking, curious, and adaptable and always seeking opportunities to leverage technology, including AI and automation, to enhance incident management, communication, client impacts, and reporting efficiency.
Job responsibilities
- Supports the incident management function by ensuring prompt assessment, escalation, and resolution of production issues to reduce client impact and uphold operational stability
- Supports release and change management activities to help enable smooth deployments and controlled changes while minimizing risk
- Leverages AI-enabled tools, automation platforms, and copilots to enhance incident response, communication, client impact analysis, and reporting efficiency; proactively identifies opportunities to apply technology for process improvement
- Demonstrates curiosity, adaptability, and comfort with new tools; fosters a culture of experimentation and continuous improvement, encouraging the team to explore and adopt innovative solutions
- Facilitates clear and timely communication during incidents, releases, and changes, ensuring stakeholders are informed and aligned
- Builds and tracks key success metrics for incident, release, and change management, including response times, client impacts, risk posture, and reliability
- Demonstrates superior judgment to mitigate risk; fosters an environment where risk/control issues are escalated and creative solutions are identified
- Instills a security-first mindset through coaching and mentorship; identifies and encourages areas for growth and improvement throughout the team
- Invests in relationships and improves collaboration with a "one team" mentality; recognizes successes and takes action on opportunities for improvement
Required qualifications, capabilities, and skills
- Years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Understanding of systems development methodologies and ability to manage business partners, technology resources, subject matter experts, user interface design, Quality Assurance (QA), User Acceptance Testing (UAT), and all other groups involved in the end-to-end process
- Familiarity of AI-enabled tools and ability to utilize technology to support operational processes and decision-making
- Knowledge of electronic banking products and systems
- Self-starter who thrives in a fast paced, collaborative, and cross functional environment
- Excessive attention to detail and ability to work independently
- Critical thinker with strong problem-solving skills
- Strong relationship management skills with the ability to quickly build trust and rapport with excellent communication and presentation skills
- Excellent organizational, multitasking, and prioritizing skills
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Ability to communicate across multiple teams with influencing and relationship skills
- Ability to manage and deliver large scale solutions globally
- Knowledge of payments, risk and security
- Flexibility to adapt plans for change realities
Skills Required
- Experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of product development lifecycle, design, and data analytics
- Experience leading discovery, ideation, strategic development, requirements definition, and value management
- Understanding of systems development methodologies and experience managing business partners, technology resources, subject matter experts, UI design, QA, UAT, and end-to-end delivery teams
- Familiarity with AI-enabled tools and using technology to support operational processes and decision-making
- Knowledge of electronic banking products and systems
- Ability to work independently in a fast-paced, collaborative, cross-functional environment
- Strong attention to detail, critical thinking, problem-solving, communication, presentation, organization, multitasking, and prioritization skills
- Experience working in a highly matrixed, complex organization
- Ability to communicate across multiple teams and influence stakeholders
- Ability to manage and deliver large-scale solutions globally
- Knowledge of payments, risk, and security
- Flexibility to adapt plans to changing circumstances
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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