At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.
Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.
If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.
In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.
What your day-to-day will look like
Own and drive the operational excellence of EBANX’s payment processing across Southeast Asia, starting with the Philippines. In this role, you will combine strong analytical thinking, technical expertise, and data-driven decision-making to ensure our payment operations are not only stable, but a true competitive advantage.
You will act as a key technical and analytical reference, leveraging data, automation, and (as a plus) AI-driven approaches to continuously improve performance, optimize payment flows, and enhance the merchant experience.
Your day-to-day impact- Operational & Performance Ownership
Own the end-to-end operational health of key payment partners in the Philippines and future SEA markets, focusing on Wallets and Card Payments. Monitor and analyze KPIs such as transaction success rates, latency, API performance, and settlement accuracy. - Technical & Analytical Point of Contact
Act as the main interface between EBANX and partner technical teams, supporting integrations, troubleshooting, and performance optimization with a strong technical and data-oriented mindset. - Data-Driven Optimization
Analyze large datasets to identify trends, anomalies, and optimization opportunities. Propose and implement improvements in payment flows, routing logic, and operational processes to increase approval rates and efficiency. - Advanced Analytics & AI (Plus)
Apply (or support the application of) advanced analytics, automation, or AI/ML techniques to improve payment performance, anomaly detection, fraud signals, and operational efficiency. - Incident Management Leadership
Act as the “Incident Commander” during payment disruptions, leading cross-functional teams (Engineering, Product, Command Center) and partners to ensure fast diagnosis and resolution. - Post-Incident Analysis & Continuous Improvement
Lead Root Cause Analysis (RCA) processes, ensuring structured post-mortems and implementation of preventive actions based on data insights. - KPI Ownership & Data Visualization
Define, track, and own key operational KPIs. Work closely with Data teams to build dashboards, automate reporting, and deliver clear data visualizations to support decision-making. - Strategic Insights & Business Intelligence
Translate operational and performance data into actionable insights for Product, Finance, and Commercial teams, influencing strategy, pricing, and partner decisions. - BEAT Report & Executive Communication
Lead the creation and presentation of the BEAT (Benchmark, Evaluation, Action, Tracking) report, providing senior leadership with a clear, data-backed view of operational performance and improvement plans. - Product & Expansion Support
Act as a subject matter expert for new payment methods and features, assessing technical feasibility, operational impact, and scalability for new markets in SEA.
- Strong experience in payments, fintech, banking, or financial services (cards, wallets, acquiring, or payment gateways)
- Solid analytical and technical background, with experience working with data (SQL, Excel, BI tools, or similar)
- Experience monitoring and improving KPIs and operational performance
- Ability to work closely with technical teams (Engineering/Product/APIs)
- Strong problem-solving skills and ability to lead incident resolution in complex environments
- Experience working with cross-functional and global teams
- Advanced English communication skills
- Experience with Artificial Intelligence, Machine Learning, or advanced analytics applied to operations or payments
- Knowledge of payment optimization strategies (authorization, routing, retries, etc.)
- Experience with data visualization tools (Tableau, Looker, Power BI, etc.)
- Background in automation or scripting (Python or similar)
- Experience in Southeast Asia markets or emerging markets
EBANX offers:
- Performance Bonus: Annual bonus program based on company results.
- Meal Allowance: Monthly allowance to support your meals.
- EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance. - Well-being Program: Access to activities and resources that promote physical and mental health.
Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.
✨ An Out Of The Ordinary career is waiting for you here!
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#LI-REMOTE
Ebanx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ebanx and has not been reviewed or approved by Ebanx.
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Healthcare Strength — Healthcare coverage is positioned as a core benefit in Brazil, with medical and dental plans and added supports like dependent subsidies and pharmaceutical assistance. This breadth suggests a stronger-than-baseline health offering for many Brazil-based roles.
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Wellbeing & Lifestyle Benefits — Wellbeing benefits include gym and studio access via Wellhub/TotalPass plus an internal sports/wellness program, alongside lifestyle perks such as snacks, pet-friendly space, and partner discounts. These items indicate a meaningful emphasis on day-to-day wellbeing beyond salary.
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Parental & Family Support — Family-oriented benefits include childcare assistance, extended caregiver leave, and support programs for pregnancy and parenting. This points to structured support for employees with caregiving responsibilities, at least in the Brazil baseline package.
Ebanx Insights
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What We Do
WE GIVE ACCESS Since our founding in 2012, our aim is to make the world an explorable place for Latin Americans, and Latin America a possible region for international companies to enter. By offering local payment methods across LatAm we are conquering these desire day after day and already helped over 1000 merchants expand their business into the region and over 50 million Latin Americans to access global services and products. Companies like Airbnb, Wish, Spotify, Deezer, Aliexpress, Shopee, Ctrip and many other are among our portfolio. EBANX is headquartered in Curitiba - Brazil, but we are spread in all Latin America, US, China and Europe. Today, we are almost 1000 bankers around the world. More information about the company can be found on the official website. Watch our official video to know more about EBANX: https://youtu.be/h6y13xsDw-c
