Payments Analyst

As a Payments Analyst, you will be responsible for processing withdrawals at lightning speed, as well as solving queries on all aspects of our integrated platforms while maintaining solid relationships with internal and external stakeholders.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome. So, if you've excelled in legal and compliance self-empowered-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Role and Responsibilities

• Monitor payment processing systems and ensure that all transactions are processed accurately and in a timely manner.
• Work together with our other Payments/Fraud/Compliance staff to solve problems regarding customer questions.
• Support our Payments and Fraud analysts with checks in order to prevent fraud, abuse and money laundering.
• Monitor, troubleshoot and escalate any payment related issues internally and externally.
• Handling suspicious accounts and events in accordance with company procedures, whilst keeping up to date with the latest regulations of necessary Gambling Authorities.
• Maintaining operational communication with third party payment service providers regarding specific transaction issues
• Monitor payment trends to ensure we maintain a strong payment success rate.
• Liaise with other internal departments to ensure cross functional support of all pertinent company initiatives.
• Correspond directly with clients on Payments, Fraud Prevention and Compliance Issues.
• Assistance with special Payments, Fraud Prevention and Support projects.
• Maintain professionalism and adhere to company standards during all interactions.
• Other tasks and duties related to job purpose as assigned.

Work experience and skills

• Strong analytical skills
• Critical thinker, well organized with a high attention to detail
• Self-starter, trustworthy and reliable
• Excellent interpersonal and communication skills
• Good coaching and training skills
• Care in dealing with sensitive information
• The ability to organize and manage multiple priorities
• Strong customer orientation
• Performance driven and a strong team player
• Be flexible when it comes to working hours
• An analytical mind and interest in fraud

Desirable qualifications

• Knowledge of global payment service provider(s) operating rules and regulations.
• Experience in fraud investigations, chargeback representation or law enforcement will be considered an asset.

Personal Qualities and Behavioral Traits

• Attention to detail
• Numeric thinking
• Written and verbal communication skills

If this sounds like you, we believe you've found your next role, come join our growing team!