We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We're searching for a Customer Experience Associate to be the primary point of contact for DraftKings customers, regarding our products, answering customer questions, and advocating across the company. As a critical touchpoint between our customers and the business, you'll quickly learn the ins and outs of our products and strive to deliver the best experience for our players.
What you'll do as a Customer Experience Associate
- Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.
- Manage high-quality communications with our customers across several channels including phone, email, chat, and social media.
- Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.
- Advocate for our players to help us grow the business.
What you'll bring
- A college degree or equivalent work experience is preferred.
- Prior online customer support or relevant experience.
- Strong collaboration and communication skills.
- Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
All applicants must be at least 21 years of age due to state(s) licensing requirements.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
What the Team is Saying
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players.
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
