SUMMARY:
The Payments Analyst is responsible for the processing of payments, Automated Clearing House (ACH) processing, and Debit Card support including dispute processing.
ESSENTIAL JOB FUNCTIONS:
- Preform Debit Card reconcilement
- Resolve Debit Card posting exceptions
- Process Debit Card disputes
- Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research (bank systems' data and contacting merchants), creating general ledger entries, letter creation and mailing to cardholders, and following compliance requirements of Regulation E, Visa, and suspicious activity reporting
- Process charge-backs and merchants' re-presentments
- Process ACH disputes
- Replace Compromised Cards, identifying inactive cards for possible closing
- Assist associates and cardholders with Debit Card support including disputes or card-troubleshooting
JOB REQUIREMENTS:
- High school diploma or equivalent required
- Prior bank operations experience preferred
KNOWLEDGE/SKILLS REQUIRED:
- Intermediate customer service skills
- Intermediate verbal and written communication skills
- Basic problem-solving skills
- Basic organizational skills
- Basic understanding of debits, credits, and general ledger accounts
- Basic banking knowledge
- Basic knowledge of National Automated Clearing House Association (NACHA) rules
- Basic knowledge of Regulation E (“Reg E”), Regulation Z rules and procedures
- Basic proficiency with Microsoft Office
PHYSICAL AND MENTAL QUALIFICATIONS:
- Standing, walking, bending and stooping required
- Must be able to sit at a desk for long periods of time and use a computer
- Must be able to occasionally move or lift up to 10 pounds
- May be asked to work supplemental hours periodically
- Limited travel required occasionally during and after business hours
Hourly Pay Range: $14.10 - $22.06 per hour
Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.
Skills Required
- High school diploma or equivalent
- Prior bank operations experience
- Intermediate customer service skills
- Intermediate verbal and written communication skills
- Basic problem-solving skills
- Basic organizational skills
- Basic understanding of debits, credits, and general ledger accounts
- Basic banking knowledge
- Basic knowledge of NACHA rules
- Basic knowledge of Regulation E and Regulation Z rules and procedures
- Basic proficiency with Microsoft Office
- Ability to sit at a desk for extended periods and use a computer
- Ability to occasionally move or lift up to 10 pounds
What We Do
Carter Bank is a state-chartered community bank headquartered in Martinsville, Virginia, serving people and businesses across Virginia and North Carolina. With more than 700 associates, it builds customer relationships and provides local, informed, personalized banking solutions. Its mission is to create opportunities for individuals and businesses to prosper through relationship-based service and community impact.
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