Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
Responsibilities:
Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.
Team up with payment providers to solve operational puzzles and customer queries in real-time.
Test and launch new payment solutions that make depositing and withdrawing even faster and easier.
Investigate and resolve player payment inquiries with empathy and precision.
Analyze chargebacks and disputes, because every number tells a story.
Look for smarter, smoother ways to enhance customer experience while reducing risk.
Collaborate with key players across Compliance, Fraud, AML, and Customer Support to keep our operations aligned and our players protected.
Salary: $54,000 - $60,000 USD
#LI-OP1
Qualifications Experience Preferred Bachelor’s Degree preferred (or equivalent experience). 1+ year in online payments, banking, or financial operations. Experience in online gaming payments and AML processes is a huge plus. Excellent analytical and problem-solving skills, you love diving into data and finding patterns. Exceptional customer service and communication skills, both written and verbal. Experience in online sports betting, casino gaming, or digital payments, you get the industry and its fast pace. Solid judgment and attention to detail when managing player cases and payment reviews. Tech-savvy, with proficiency in MS Office (especially Excel). Ability to multitask and stay cool under pressure, even when things move fast (and they do!). A natural team player who’s always curious, collaborative, and eager to improve processes. Willingness to work flexible hours, including weekends if the action calls for it. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor’s degree or equivalent experience
- At least 1 year of experience in online payments, banking, or financial operations
- Experience with online gaming payments and AML processes
- Strong analytical and problem-solving skills
- Excellent written and verbal customer service and communication skills
- Experience in online sports betting, casino gaming, or digital payments
- Sound judgment and strong attention to detail when managing player cases and payment reviews
- Proficiency in Microsoft Office, especially Excel
- Ability to multitask and work effectively under pressure
- Collaborative, curious, and process-improvement-oriented team approach
- Willingness to work flexible hours, including weekends
- Ability to obtain and maintain licensing in all jurisdictions where Bally’s operates
What We Do
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play. Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.
