Fidelity Bank

Payment Support Specialist

Posted 35 Minutes Ago

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Wichita, KS, USA

In-Office

Entry level

Fintech

The Role

Supports daily bank payment operations, including incoming and outgoing ACH files, wire processing, incoming wire posting, account maintenance, employee support, reporting, ACH disputes, and regulatory compliance. Requires strong customer service, communication, independent work, and flexibility for late or changing hours. A high school diploma is required; a business-related bachelor's degree is preferred.

Summary Generated by Built In

Job Overview: The candidate for this position will be responsible for supporting the Bank’s internal and external customers through daily involvement in payment operations.

The candidate will be responsible for:

Supporting the bank’s Automated Clearing House (ACH) functions.
Incoming and outgoing ACH files; performing daily wire functions, including processing outgoing wire requests from branches, internal departments and commercial online banking.
Posting incoming wires.
Serving as telephone and email support to other bank employees, and performing other account maintenance.
Preparing and/or reviewing daily reports; processing ACH disputes; ensuring the department adheres to regulatory guidelines.

Requirements for the position include:

High school diploma or equivalent
Excellent customer service skills
The ability to work independently
Strong written and verbal communication skills
The ability to work late and/or flexible hours

Preferred qualifications for the role include:

Bachelor’s degree in a business related field

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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