A company built to serve you. It's your career, Shelter it!
Payment Specialist
$20.59 - $25.53 minimum starting pay
Job Level: Individual Contributor
Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.
What You Will Be Doing:
Perform all duties associated with accurate and timely processing of payments and resolution of payment inquiries received by Shelter Insurance Companies via electronic methods and/or manual payments. Process cash receipts of premiums, investments, recoveries, accounts receivable and miscellaneous cash items for all Shelter Insurance Companies. Communicate with employees, agents, policyholders and financial institutions. Investigate misapplied premium and payments, engaging other departments as needed to resolve. Process returned payments and maintain related records. Create wires and ACH transactions. Coordinate all facets and duties associated with payment application and payment research functions.
Due to the duties and responsibilities of this position, a Credit Bureau Report may be ordered on final candidates.
What We're Looking For:
General educational background at the high school level emphasizing courses in business, math and accounting; Associates degree preferred
General office experience
Visual acuity and analytical skills for research, reconciliation and problem solving
Knowledge of IMS mainframe and basic computer skills, such as Word, Excel, Outlook
Knowledge of EFT, wire transmission and credit card transactions.
Ability to manage multiple responsibilities and meet daily deadlines
Problem-Solving abilities, organized and high attention to detail
Ability to perform the essential functions of the position, with or without a reasonable accommodation
Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:
Health, Dental, Voluntary Vision and Prescription Drug Insurance
Savings and Profit Sharing 401(k)
Paid Time Off for Sick and Personal Leave, Vacation and Holidays
Vitality Wellness Program
"Dress for Your Day" Dress Code
Flexible Scheduling
And much more!
#IND1#
If interested, please apply by:
12/05/2025Top Skills
What We Do
Shelter Insurance® is a property casualty insurance company offering auto and home insurance in addition to several other insurance products, including:
Life Insurance
Renters Insurance
Motorcycle Insurance
RV Insurance
ATV Insurance
Boat Insurance
Umbrella Insurance
Personal Articles/Inland Marine Insurance
Farm Insurance
Business Insurance
Shelter Insurance® products are sold by agents in 15 states— Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Ohio, Oklahoma and Tennessee. We consistently receive high ratings from A.M. Best Company (a national firm that rates the financial strength and operating performance of insurance companies) and we are a mutual insurance company, which means we are owned by our policyholders rather than stockholders, and governed by a Board of Directors.
We believe integrity and a commitment to continuous improvement are essential, and we make customer service one of our top priorities. Our primary goal is to be a benefit to our customers, communities, employees and our nearly 1,400 licensed agents as we find ways to maintain our strong financial position and protect our policyholders. That view has served us well throughout our company’s history, and we expect it to carry us well into the future.
The Past to the Present
We opened our doors in 1946, but in those days, we were MFA Mutual Insurance® and we only offered auto insurance. We also only operated in Missouri. Through the years, the Shelter Insurance Group of Companies has expanded to 21 states and offers far more products than we did in 1946. The Group of Companies includes Shelter Life Insurance Company, Shelter Reinsurance® and AmShield Insurance®.
Our Vision
Redefine value in the insurance industry.
Our Mission Statement
Be a leader in our communities by providing daily value while we SHELTER what matters most.
