United Education Institute is a leader in post-secondary career education. Working at our employee-owned company is more than just a great career - its an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.
We are currently seeking a Payment Specialist to join our team. In this position you will perform cash collections activities for our institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts. You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third party collection agencies. Ensure all regulatory requirements are adhered to in regards to collection activities.
Successful candidates will be:
-
Stay current and follow all HEOA Disclosure and Regulation Z requirements, including Truth in Lending and Consumer Financial Protection Bureau requirements applicable to collection activities.
-
Responsible for outbound calls, e-mailing and/or sending letters to inactive students with past due balances to obtain payments.
-
Ensures the collection goals assigned are met each month and strives to exceed this goal.
-
Ensures the proper number of collection activities are performed per day/week to meet account collection goals set by supervisor.
-
Perform skip tracing activities in locating borrowers.
-
Assist Collections Supervisor in data collections and report preparation on an on-going basis as required.
-
Making 80-100 outbound calls daily.
-
Good skip tracing skills.
-
Good knowledge of all system databases.
-
Assist training of the Collection Associate.
-
Associates degree (A.A.) or equivalent from two-year College or technical school; or six month to one year related experience and/or training; or equivalent combination of education and experience.
-
Strong interpersonal and positive relationship management skills. Sensitivity to students and families of diverse socio-economic backgrounds.
-
Excellent written and verbal communication skills
-
Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures.
-
Ability to analyze numbers.
-
Ability to work with Microsoft Office, specifically Excel Spreadsheet and Word.
We offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that include; Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.)
If changing students lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!
Skills Required
- Associates degree or equivalent experience
- Strong interpersonal and relationship management skills
- Familiarity with collection regulations
- Excellent written and verbal communication skills
- Ability to analyze numbers
- Proficiency in Microsoft Office, especially Excel and Word
What We Do
International Education Corporation (IEC) is an employee-owned organization providing vocational and career training programs through subsidiaries like UEI College and Sage Truck Driving Schools, preparing students for in-demand careers.
