Payment Solutions Quality Assurance Administrator

The Payment Solutions Quality Assurance Administrator will serve as both a strategic problem solver and hands-on executor across complex fintech systems and operations; ensuring operational continuity and integrity across financial data structures, transaction processing, and large-scale money movements, while also serving as a project management lead and cross-functional partner. 

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Investigates and resolves complex financial Service Escalation Variables (SEVs) involving transaction discrepancies, ID mapping issues, and/or program-product misalignment. 
2. Understands and maintains transaction code parity across omni-processors. 
3. Maps and interprets hierarchical parent-child relationships across product, program, and data structures. 
4. Conducts quality control (QC) and quality assurance (QA) on outputs from Processor and Information Services teams (e.g., SQL code, Big Data queries), ensuring accuracy before execution of large money movements (e.g., escheatment, 1099, or garnishment disbursements). 
5. Leads and coordinates cross-functional initiatives involving core/legacy systems, processors, and bank partners. 
6. Creates, tracks, and manages project roadmaps using Smartsheets, and manages service request workflows via FreshService. 
7. Supports legal operations workflows related to garnishments, subpoenas, levies, and liens. 
8. Writes and reviews SQL queries to extract, relate, and analyze transactional and customer data (SSMS, T-SQL).
9. Works closely with Risk and Compliance, Information Services, and Operations teams to validate reporting received from Bank partners and ensure financial data accuracy across systems. 
10. Provides a second pair of eyes (QC/QA) for critical financial operations, ensuring error prevention and bolstering customer experience. 
11. Works with client-facing processor teams to troubleshoot and resolve systemic issues, and help communicate the impact and resolution.
12. Ensures data and transactional fidelity, and enhances the user experience for Stride accountholders through optimization and quality assurance of Stride Payments financial infrastructure and error risk mitigation. 
13. Serves as a liaison between technical teams and non-technical stakeholders; translates complex data issues into non-technical insights. 
14. Prepares and delivers presentations on data issues, trends, and/or initiatives to internal leadership and external partners, as necessary.

Non-Essential Functions: Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Business, Finance, or a related field, required.
• 5+ years’ experience in financial systems analysis, project management, or related role within fintech or financial services industry, required.
• 3-5 years’ experience in payments industry, required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Deep understanding of financial data architecture, transaction mapping, and core banking platforms.
• Proficiency in SQL and ability to QA other contributors’ data extraction and reporting logic.
• Experience working with banking processors, program managers, and regulated institutions.
• Familiarity with escheatment processes, 1099 reporting, legal & BSA financial operations.
• Experience with Smartsheets, FreshService, JIRA, or similar project/ticketing systems.
• Excellent interpersonal and communication skills; capable of translating technical issues into layman’s terms for non-technical stakeholders.
• Demonstrates curiosity and adaptability to evolving fintech landscape.