The Payment Services Specialist I is responsible for performing a variety of duties in the Payment Services department, including processing incoming and outgoing ACH and/or wire transactions.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Processes high volumes of incoming and outgoing ACH or wire transactions.
- Corresponds with Bank personnel to ensure that escalated customer inquiries and issues are researched and addressed accurately and in a timely manner.
- Provides customer support to both internal and external partners and assists in handling customer support issues.
- Exhibits basic understanding of the Federal Regulations that govern Wire Transfer or ACH transactions and required timeframes for end-of-day borrowing and balancing.
- Exhibits basic working knowledge of fraud and anti-money laundering regulations.
Non-Essential Functions: Performs other duties as assigned.
QualificationsEDUCATION AND/OR EXPERIENCE
- High School Diploma, or equivalent, required.
- 1-2 years’ bank operations experience in ACH or wires, or 2-3 years’ experience in retail banking or financial institution customer service, or 3-5 years’ similar work experience, required.
- Experience with Jack Henry Products, preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Meticulous data entry accuracy and attention to detail.
- Experience using office equipment and software programs, such as Microsoft Office, and financial services databases.
- Excellent interpersonal and communication skills, both written and oral.
- Ability to work with detailed information in an efficient and accurate manner, while meeting established deadlines.
Skills Required
- High school diploma or equivalent
- 1–2 years of bank operations experience in ACH or wires, 2–3 years of retail banking or financial institution customer service, or 3–5 years of similar work experience
- Meticulous data-entry accuracy and attention to detail
- Experience using office equipment, Microsoft Office, and financial services databases
- Excellent written and oral interpersonal and communication skills
- Ability to work efficiently and accurately with detailed information while meeting deadlines
- Experience with Jack Henry Products
What We Do
Founded in 1913, Stride Bank is an Oklahoma-based financial institution with over $3 billion in assets. It provides a comprehensive suite of banking services, including commercial and industrial loans, home loans, commercial real estate, and healthcare banking. The bank operates multiple branches throughout Oklahoma, offering personalized financial solutions to both individual and business clients while maintaining a strong commitment to innovation and professional growth.
