Tickets.com, a Major League Baseball company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.
We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.
Tickets.com seeks a Payment Services Analyst to drive excellence on our Payments & Settlements team.
The Payment Services Analyst will assist the Payments department in the areas of Fraud Prevention, Chargeback Management, and other Payments department projects and services.
Responsibilities
Fraud Prevention
- Review high risk transaction queues and identify fraudulent transactions within the business portfolio to reduce potential revenue losses
- Analyze fraud data to help with maintaining fraud strategies improving effectiveness of fraud prevention
- Remain current on industry and business fraud trends and recommend policies, procedures and processes to minimize risk and loss
- Identify system improvements to prevent fraudulent activities
- Recommend new software tools used for fraud detection, prevention, and reporting activities
- Recommend anti-fraud strategies to assist in combating evolving fraud patterns and trends
Chargeback Management
- Develop and maintain a working knowledge of card network chargeback flows and policies
- Research and respond to Visa, MasterCard, Discover, American Express, PayPal, etc. chargebacks for Tickets.com’s business portfolio
- Maintain systems and processes for weekly settlement reporting
- Prepare and distribute performance reports on a recurring and ad-hoc basis
- Clearly communicate chargeback best practices to clients
- Analyze chargeback data to identify and report on missed fraud trends to strengthen fraud prevention
Payments
- Assist with onboarding new Tickets.com clients
- Contribute to payment system redundancy efforts
- Build and maintain relationships with our various Payment Service Providers
- Troubleshooting payment system errors and misconfigurations
- Miscellaneous projects and assignments
Qualifications & Skills
- Bachelor’s preferred and/or 3+ years of relevant business experience.
- Strong understanding and experience with chargeback and fraud detection software
- Remote evening, holiday and weekend availability, as required
- Proven self-starter with a strong work ethic and problem-solving skills
- Detail oriented with ability to handle and complete multiple projects
- Solid understanding and proven experience identifying fraud trends
- Strong internet research skills with the ability to navigate through multiple systems
- Strict confidentially of company and customer data
- Strong follow up and investigation skills
- Understanding of ticketing systems a plus
- Basic understanding of chargeback guidelines
- Ability to work within a team-oriented environment to achieve common goals and objectives
- Strong customer service skills
- Good interpersonal relationship and communication skills
- PC proficient, with knowledge of Microsoft Office products (especially MS Word and Excel)
Pay Range: $28.00/hour - $32.50/hour
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.
Top TDC Perks & Benefits:
- Medical, Dental, and Vision Coverage
- Disability Benefits (short term and long term)
- Company Contributed 401K Plan
- Paid Time Off and Holidays
- Paid Parental Leave
- Access to Free Tickets to Baseball Games & TV
- Discounts at MLB Store | MLBShop.com
- Employee Assistance Programs (EAP)
- Onsite/Online Training & Development Programs
- Tuition Reimbursement
- Life and Accidental Death Insurance
- Pet Insurance
Why MLB?
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
California Residents: Please see our California Recruitment Privacy Policy for more details.
Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected]. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
Are you ready to Step Up to the Plate? Apply below!
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What We Do
MLB is in the business of producing and showcasing human performance. Our core product consists of those who are the best at what they do. And for that we have a responsibility to provide the highest quality product that we can, at every level. Our fans and our communities deserve nothing less.
Why Work With Us
For those who are ready to join the Major Leagues of their careers, we take the same approach that we do with our players. We strive to engineer experiences that empower our own “workforce athletes” to be at their best. Step up to the plate and let's build the next chapter of Major League Baseball, together.
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