Payment Providers Officer

The main responsibilities of the position include:

Act as the primary point of contact for external payment providers to ensure smooth service delivery
Identify, evaluate, onboard and assist in testing new payment methods to support business growth, ensure continuity, and expand deposit and withdrawal channels across multiple markets
Manage and develop relationships with payment service providers, including negotiating commercial terms such as pricing, settlement conditions, reserves, and service improvements
Monitor, analyse, and report payment performance (approval ratios, fees, functionality, and traffic allocation) on a daily, monthly, and yearly basis, taking proactive actions to improve efficiency and reduce costs 
Along with the Payment Service Providers Management team, optimise deposit and withdrawal flows, ensuring a smooth client experience, sufficient liquidity, efficient fund allocation, secure settlements, and availability of funds for timely client payouts
Conduct settlement management and cost optimisation, including analysis of fees, evaluation of settlement methods, and implementation of cost-saving actions 
Collaborate with Customer Experience and Back Office teams to resolve any payment-related issues and customer queries.
Contribute to product and system improvements (e.g. payment functionality, client messaging, limits, notifications) and ensure effective use of internal systems
Review competitor activity and market trends to help improve payment offerings and support business continuity 

Main requirements:

Bachelor’s or Master’s degree in Mathematics, Statistics, Finance, Economics, Business, or a related field
1+ years of experience in a similar role will be considered as an advantage
Strong analytical and critical thinking skills with a high level of responsibility, ownership and attention to detail 
Team player with excellent communication and people skills and the ability to interact effectively with internal and external stakeholders 
Solid IT proficiency with experience using relevant systems and tools  
Knowledge of Microsoft Excel and the Microsoft Office suite
Quick learner and well organized with the ability to adapt in a dynamic environment  
Ability to identify discrepancies and outliers in data and processes  
Experience in fintech or financial services is considered an advantage
Excellent oral and written skills in English 

Benefit from:

Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities 

The Hiring Experience: What Awaits You

Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Test your edge – Aptitude Assessment
Final Connection – Final Interview