Payment Processor

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This is an on-site position located at 325 Daniel Zenker Drive, Horseheads, New York 14845

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. 

PAY TRANSPARANCY

This role will offer $17 hourly.

WORK LOCATION

325 Daniel Zenker Drive, Horseheads, New York 14845

WORKING HOURS

Monday-Friday 9:00-5:30 PM

What You'll Do

Process Consumer Payments

• Access safe utilizing dual controls & obtain payments and documents for daily processing.
• Process manually, cash, check payments received in the mail, WEB, IVR and Western Union payments into applicable collection platform.
• Process electronic payments (ACH, Pre-Authorized Checks (PACS), Credit/Debit card and E-Lockbox, etc.) systematically into the applicable collection platform.
• Post bank returned checks and ACH (non-sufficient funds, account closed; etc.) into the applicable collection platform.
• Enter exception and suspense items into the Suspense Module within the applicable collection platform.
• Resolve and return suspended/exception payments by forwarding back to the client, consumer, or employer.  
• Process payment request/refunds received from Collection Operations and/or client.
• Secure payments and documents in locked storage as needed.

Print and Balance Checks

• Electronically process and print PACs (Pre-Authorized Check Drafts).
• Balance PACs to reports generated from the applicable collection platform.
• Print and mail checks to clients with lockbox requirements.

Report Processing

• Daily and monthly cash journals, overpayment and cash discrepancy reports.
• Daily check reports for balancing.
• Other miscellaneous reports when needed.
• Prepare and issue check refund requests for consumer, employers or clients.

Daily Mail

• Assist with mail retrieval from the Post Office.
• Sort, open, batch, and log daily mail.
• Distribute consumer payments and correspondence as per department SOP.

Reconciliation/Daily Bank Deposits

• Reconcile and balance cash journals and bank deposit to the daily internal payment postings. 
• Perform additional research if payment postings do not reconcile. Scan and log all payments using the remote deposit scanner.
• Scan and QC daily work packets into department specific network folder.

Special Assignments                                                             

• Assist the Payment Processing Manager and/or Senior Payment Processor with policy, and procedural issues involving consumer/client payments.
• Assist the Payment Processing Manager and/or Senior Payment Processor with payments application conversions or upgrades.          
• Internal regulatory training.

Other duties as assigned

What You'll Need to Succeed

• High School Diploma or GED from an accredited institution required
• 6 months experience in collections, customer service or a clerical/administrative environment or equivalent
• Previous data entry experience
• Basic knowledge in Microsoft Office including Word, Excel and Outlook
• Must have good calculator and math skills
• Computer Skills with the ability to work with Microsoft Excel effectively.
• Ability to work in a fast-paced environment.
• Detail oriented.
• Have positive can-do attitude.
• Willingness to learn new tasks.
• Flexibility to reorganize day as needed to meet client deadlines.
• Team oriented in accomplishing department goals.                                         
• Organizational and time management skills.
• Must possess good communication skills including verbal and written.
• Work quietly and independently.
• Understand and follow NPI and Segregation of Duty procedures at all times.
• Suggest enhancements to processes and assist in creating efficiencies within department.

Physical Demands and Working Conditions

• Primarily a sedentary position requiring prolonged periods of sitting or standing at a workstation. Frequent use of a computer and keyboard; repetitive wrist/hand movements and fine motor skills for typing and mouse use.

ADDENDUM

Driver's license required

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• Business Travel Accident Insurance
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
  

Paid Time Off

• 9 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Bereavement
  

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance
  

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/

To view all of our current job opportunities, please visit
 https://businessprocessingsolutions.bamboohr.com/careers