Jobs at Duncan Solutions

Develop and optimize direct mail, email, and SMS communications for transportation and collections programs. Manage channel calendars, templates, compliance reviews, vendors, and cross-functional initiatives. Build dashboards and analyze delivery, response, payment, opt-out, cost, and ROI metrics. Lead content testing, identify improvements, and translate campaign insights into recommendations for senior management while ensuring contractual, regulatory, budget, and performance requirements are met.

Processes cash, check, mail-in, refund, permit, and other payments; records transactions; posts returned checks; reconciles payments, citations, deposits, and system records; scans, indexes, logs, archives, and secures documents; researches discrepancies; retrieves mail; maintains supplies and statistics; and supports system updates, procedural changes, and training.