Jobs at Duncan Solutions

Configure, build, test, deploy, and support technology products across their lifecycle. Collaborate with product, development, and operations teams to translate requirements, execute ETL jobs, perform reconciliations and data audits, troubleshoot issues, maintain documentation, and manage application configurations and user access.

Lead customer success strategy for municipal clients, manage executive relationships, drive retention and growth, oversee complex implementations and contract negotiations, influence cross-functional priorities, mentor the Customer Success team, and sponsor enterprise initiatives to improve customer experience, profitability, and operational performance.

Contact citizens about unpaid parking citations, tolls, and municipal debt to negotiate repayment and document account activity. Work inbound/outbound calls to collect delinquent funds while complying with FDCPA and client standards, maintain accurate records in company systems, meet production and quality goals, and follow a dialer schedule. Remote role with one weekly late shift and required hardwired internet connection.

Contact citizens nationwide about unpaid parking citations, tolls, and municipal debt to negotiate payments, document account activity, and work accounts per client standards and FDCPA. Provide inbound/outbound customer service, meet production and quality goals, adhere to dialer schedules, and maintain accurate records in company systems.

Configure, test, deploy, and support application platforms with emphasis on daily file validation, reconciliation, ETL job design/support, PL/SQL reporting, production incident response, and cross-functional defect resolution and documentation.

Lead omni-channel outbound communications (direct mail, email, SMS) for collections and processing contracts. Develop and govern templates, run A/B tests, build dashboards, analyze performance (response, pay, opt-outs), manage vendors, ensure compliance, and provide actionable recommendations to improve engagement and ROI.