Payment Poster - Hybrid

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Summary:

Payment Posters are responsible for the overall day-to-day operations of the Payments Department and directing its work efforts towards achieving the company’s KPI goals for the department.

This is a hybrid position: onsite half the week, remote half the week.

Education and Experience:

• GED or High School Diploma

• 2+ year experience in Accounts Payable and/or Accounts Receivable

• Previous data entry experience required

Duties:

• Meet or exceed department key performance indicators (KPIs).

• Act as the subject matter expert for the department.

• Coordinate with other departments to solve Payments-related issues.

• Handle and resolve payment posting discrepancies or errors.

• Responsible for training new staff.

• Identify areas of opportunity for department or employee improvement, to include process improvement, automation, streamlining work flow, etc.

• Monitor PCI compliance of other employees in regards to storage of financial information.

• Create, update, and maintain Procedures and How To guides as needed.

• Escalate noteworthy issues or incidents to upper management.

• Operate as a backup to other positions.

• Ensure that all pay files are received.

• Monitor pay files to ensure no duplicates are processed.

• Post pay files to patient accounts in a timely manner.

• Process pay files according to the client’s contractual requirements.

• Responsible for accurately entering transaction codes to take fee on payments.

• Report missing payment codes and work with other departments to update the transaction database.

• Process credit card payments in a timely and accurate manner.

• Manually post balance corrections to patient accounts.

• Print, mail, and report on Verichecks.

• Accurately determine proper transaction codes to use when posting transactions to patient accounts.

• Accurate and timely updating of reports.

• Sort and prepare check payments for deposit.

• Process declined credit card transactions and post updates to patient accounts.

• Comply with PCI and HIPAA guidelines for compliant storage of secure information.

• Other duties as assigned.

Knowledge

• Extensive knowledge and understanding of accounts receivable transactions and payment activities, preferably in Healthcare.

• Knowledge in 10 key by touch typing.

• Understanding of legal rules and regulations pertaining to HIPAA and PCI.

• Working knowledge of Windows-based systems and Microsoft Office products.

• Knowledge of contractual requirements for each client in order to accurately process debits and credits to patient accounts.

• Knowledge of client payment file schedules in order to recognize missing or incomplete files.

Skills

• Leadership – Serving as a positive example to others.

• Active Comprehension — Giving full attention to what others are communicating, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

• Time Management — Managing one's own time and the time of others.

• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Abilities

• English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team.

• Written Comprehension — The ability to read and understand information and ideas presented in writing.

• Written Expression — The ability to communicate information and ideas in writing so others will understand.

• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

• Driving Ability – This position requires the employee to use their own vehicle for business-related travel. To that end the employee must have a reliable vehicle and maintain an active driver’s license with no restrictions.