Job Description
Payment Operations Specialist
Job Classification: Full Time
FLSA Status: Exempt
Department: Payment Systems
Reports To: Payment Systems Manager
Senior Leader: Chief Operating Officer
Job Overview
The Payment Operations Specialist provides responsible and consistent service to the credit union’s internal and external members. Effectively assists our member-facing team to deliver exceptional service to our members. This role supports the payment systems department by seeking opportunities to improve processes, reduce risk, and deliver value to members through electronic payment processing and digital banking. The role is responsible for ensuring programs run optimally and progress with technology and innovation.
The responsibilities noted below are not to be considered an all-inclusive listing of duties. You may perform other duties assigned, cover absences, or balance the workload.
Major Tasks, Responsibilities and Key Accountabilities
- Supports all aspects of Digital Banking, ACH, Share Draft, Payroll, Bill Pay, Wire Transfers, Mobile/Remote Deposit, Business Payment Services, new products/services.
- Payment Systems job duties, include but are not limited to:
- ACH exception processing, ACH daily balancing, ACH returns, DNE reports and returns, corporate and government reclamations, process internal ACH postings, external transfer ACH origination
- Perform manual postings for account changes and draft adjustments, processing of WSUPP and WSUD forms, ACH and check stop payment requests
- Manage payroll and transfer forms, loan payment option forms, ATM activity, internal member request cases
- Manage wire transfer agreements, initiate outgoing domestic and foreign wire transfers, and process incoming wire transfers
- Manage daily check inclearings, returned deposit checks, mobile deposit, remote deposit now and mobile remote deposit capture
- Process daily bill Pay exceptions
- Research and report transactions that fall outside of expectations and regular conduct
- Knowledge in digital banking products and services.
- Assist in training and providing support to employees and members on products & services related to the payment systems and digital banking department.
- Work on special assignments as directed by the payment systems manager, assistant manager or director.
- Review payment services activity daily for potential fraud activity and report those findings to the appropriate department(s).
- Works with daily/weekly/monthly reconciliation of internal general ledger and checking accounts that relate to the payment systems department.
- Continuously evaluate and research the requirements and efficiency of the tasks assigned to the role.
- Maintains an advanced level of familiarity and understanding of all Digital Banking, Payment Systems and Cash Management and adheres to all Compliance, Processes and Procedures according to laws and regulations, such as: Reg E, Reg J, Reg CC, UDAAP, Reg Z, 31 CFR 210, Green Book, NACHA Rules, OFAC, UCC 3, 4 & 4A, BSA/AML
- Provides project support; assists with research, testing, installation and troubleshooting of new and existing products and services.
- Work with IT and outside vendors to troubleshoot and resolve system errors.
- Participates in ongoing education and required training sessions.
- Performs other duties as requested by the manager, assistant manager or director of the area.
- Follows Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA) Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT). Complete required, annual AML/CFT training to ensure you understand your responsibilities that apply to AML/CFT, including: IP (Customer Identification Program)
- CDD (Customer Due Diligence)
- Prohibited Account Types
- SARs (Suspicious Activity Report)
- OFAC (Office of Foreign Assets Control)
QUALIFICATIONS and COMPETENCIES
EDUCATION and EXPERIENCE
- Associate degree or an equivalent level of knowledge, skills, and abilities typically acquired through work experience.
- Minimum 1 year of financial institution work experience.
- Must be at least 18 years of age.
- Required to obtain and maintain one or more certifications in areas of specialization (AAP, NCP, APRP, FPP)
- General knowledge of understanding of electronic payments
COMPETENCIES
- Must possess strong interpersonal skills, a positive attitude, and a desire to help people.
- Ability to multitask and prioritize in a fast paced, changing environment and maintain a commitment to accuracy, confidentiality and timeliness.
- Strong Attention to detail.
- Effective problem solving skills to address and resolve daily balancing situations and potential fraud situations.
- A strong understanding of general ledgers, debits/credits, balancing and related functions
- Pass the pre-employment background check.
- Be actively involved and a strong collaborator within the department with the ability to cross-train in a variety of tasks.
- Ability to follow oral and written instructions
- Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
- Must have the ability to identify member opportunities for financial improvement, communicate recommendations, and provide support.
- Commitment to confidentiality in handling sensitive information.
- Proactive approach to identifying potential fraud risks and implementing preventative measures.
- Must possess effective verbal and written communication skills.
- Must have reliable attendance.
- Must possess good judgment.
- Must possess math skills, accuracy, knowledge of Microsoft Excel and attention to detail.
- Projects a professional image
OTHER (PHYSICAL, MENTAL, AND VISUAL SKILLS)
Physical Job Requirements
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
- Ability to move about and communicate with a diverse membership and employee group.
- Ability to accomplish the described responsibilities using computers and technology.
- Ability to sit and/or stand for extended periods of time.
- Ability to work in a changing, challenging, and fast paced work environment.
- Variable stress levels.
- Provide own transportation.
- Occasional business travel.
Environmental Job Requirements
Typically located in a comfortable, quiet indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, strong drafts, or bright lights.
Blackhawk Community Credit Union is an Equal Employment Opportunity (EEO) employer. It is the policy of BHCCU to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Skills Required
- Associate degree or equivalent knowledge, skills, and abilities acquired through work experience
- Minimum one year of financial institution work experience
- At least 18 years of age
- Obtain and maintain one or more payment-related certifications, such as AAP, NCP, APRP, or FPP
- General knowledge of electronic payments
- Strong understanding of general ledgers, debits, credits, balancing, and related functions
- Knowledge of Microsoft Excel
- Strong interpersonal, verbal, and written communication skills
- Strong attention to detail, math, problem-solving, judgment, and multitasking skills
- Ability to maintain confidentiality and identify potential fraud risks
- Pass a pre-employment background check
- Reliable attendance and ability to provide own transportation
What We Do
Blackhawk Community Credit Union is a member-owned cooperative financial institution serving southern Wisconsin and northern Illinois. It helps individuals and businesses with checking and savings, debit and credit cards, consumer and mortgage loans, business banking, wealth management, and 24/7 digital banking. Its mission is to empower members to reach their financial goals through personalized local service, competitive rates, and community-focused support.
