STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.
STCU offers excellent benefits:
- Paid time off—plus 11 paid holidays!
- Medical, dental, vision and life insurance
- Training and career development
- Success sharing plan
- 401(k) matching contributions
- Tuition reimbursement
An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits.
Salary range: $22.94 - $32.12 per hour
The Payment Operations Specialist is responsible for providing unparalleled service to all employees regarding operational and payment related tasks. This position is also responsible for mentoring and training employees, assisting in system upgrades and enhancement testing, as well as keeping abreast of industry changes regarding payment systems. This position adheres to the regulatory requirements payment channel networks’ operating rules and contributes to the overall goals of the department and credit union
Core Job Requirements/Outcomes
- Participate, and/or consult on departmental and cross functional projects by contributing to the evolvement of STCU’s culture and strategic vision and/or achievement of goals.
- Demonstrate expert knowledge by performing tasks with accuracy, adhering to appropriate deadlines, and mentoring the Representative I and II employees on the team.
- Support STCU and departmental goals and objectives by proactively evaluating processes for accuracy and/or needed improvements and implementing necessary changes, through supporting projects and operations, conducting core system and other ancillary system enhancement testing, contributing to test script creation, and taking initiative to provide staff with conceptual and technical support.
Other Essential Functions
- Participate and successfully complete professional training and credit union required courses to increase job skills and knowledge in deposit and payment network regulations and industry best practices.
- Assist senior specialists and managers in audit findings to include research, trainings, procedure updates and team communication. Assist with management of STCU help tickets by providing research, documentation and escalation as needed. Assist in Federal reserve, NACHA, Eccho and other applicable rule changes.
- Perform additional duties as required for the efficient operation of the department and the credit union. This includes providing back up support for daily departmental processes or desk duties, escalated decision making and ownership to dissolve member, system and process concerns.
- Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment. Act as a liaison to collaborate with all teams within the organization.
Education: AA degree or equivalent work experience required.
Certifications: Certificate in a payment channel industry certification; AAP, NCP, ARPR preferred.
Job Experience: Minimum of three years of experience working in financial institution with emphasis in payments and operations required.
Software Skills: Knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
Travel Demands: Reliable transportation is required due to occasional travel to branches and other locations within the area
Additional InformationReady to apply? Click on I'm interested!
Skills Required
- Associate degree (AA) or equivalent work experience
- Minimum three years experience in a financial institution with emphasis in payments and operations
- Knowledge of MS Office (Outlook, Word, Excel, Teams)
- Certificate in a payment channel industry certification
- AAP, NCP, ARPR certifications
- Reliable transportation for occasional travel to branches and other locations
- Ability to operate computer, keyboard and mouse; occasionally lift up to 10 pounds
What We Do
STCU isn't just a great place to work. It’s the place to be in the Inland Northwest. We love people who embrace the positive credit union spirit, sharing our passion for integrity, service, innovation, education, people, and celebration. Are you that kind of person? Then maybe you should be working at STCU. From humble beginnings, STCU has grown to 600-plus employees, serving more than 170,000 members at 21 branch locations with $2.6 billion in assets. Although STCU has become the Inland Northwest's largest and most successful credit union, we've never forgotten that our most valuable assets are our members. STCU is consistently rated one of the top-performing credit unions in the nation, and has been named as one of Fortune Magazine’s Great Places To Work. Our employees are crazy about serving the local community. They love to tutor school kids, prepare holiday gift baskets for the needy, walk to raise money for cancer research, or just to be part of a festive community parade. They give to a host of great causes and make suggestions every week for how we can improve your credit union. Federally insured by NCUA. Interested in a career with STCU? Apply today at www.stcu.jobs. Guidelines: http://ow.ly/4Gqux
