About This Role:
As our Payment Operations Manager, you will be the strategic architect of our transactional infrastructure, leading the effort to ensure the seamless, secure, and optimized flow of all electronic payment transactions. Sitting at the critical intersection of finance, technology, compliance, and leadership, you will serve as the organizational expert responsible for the health, scalability, and risk mitigation of our payment ecosystem. Your impact will be direct and far-reaching—driving revenue integrity, championing regulatory adherence, and building a high-performing team to support our growing business scale.
What You’ll Do:
Lead Strategy and Scale: Own the comprehensive strategy for the end-to-end payment lifecycle across all current and future channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers).
Build and Mentor a Team: Take ownership of team growth, initially managing and mentoring one direct report, with the opportunity to scale the function as the company expands.
Optimize and Innovate: Proactively architect payment flows to eliminate operational bottlenecks, championing automation projects that improve processing speeds, maximize authorization rates, and aggressively reduce operational costs.
Manage High-Stakes Relationships: Act as the primary relationship lead and escalation point for third-party payment providers, processors, acquiring banks, and payment gateways, negotiating operational terms to support business goals.
Oversee Incident Response and Integrity: Establish advanced monitoring frameworks to catch system anomalies, rapidly troubleshooting high-priority operational incidents in lockstep with Engineering and Finance leaders.
Govern Compliance and Risk: Design and enforce rigorous daily operational controls and reporting structures to ensure absolute compliance with network rules (e.g., Visa, Mastercard) and strict regulatory standards (e.g., AML, KYC).
Deliver Executive Insights: Transform complex transactional data into high-level operational metrics (fraud trends, settlement timing, chargeback volumes) to provide actionable, strategic recommendations to executive leadership.
Who You Are:
An Established Leader: You bring 8 to 15 years of professional experience specifically within the Payments Industry (e.g., FinTech, acquiring banks, payment processors, or high-volume merchant environments), with a readiness or proven track record to manage and grow talent.
An Advanced Payments Expert: You possess a deep, comprehensive mastery of global payment methodologies, including authorization, clearing, and settlement for card networks, as well as alternative networks like ACH, SEPA, and RTP.
Data-Driven and Analytical: You have the technical acumen to leverage data extraction methods, write SQL queries, and interpret heavy datasets to identify macroeconomic operational trends and diagnose systemic root causes of payment failures.
A Cross-Functional Collaborator: You excel at breaking down silos, communicating technical payment concepts clearly to engineering, finance, and legal partners to drive large-scale infrastructure projects forward.
What the Team is Saying
TrueML Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are offered with multiple plan options, including HSA‑eligible choices, alongside FSAs and employer‑paid life, AD&D, and short/long‑term disability. Wellbeing resources such as a 24/7 EAP and a wellness coaching app further bolster the health package.
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Leave & Time Off Breadth — Paid time off is described as generous or unlimited with paid holidays and volunteer days, and a remote‑friendly setup supports flexibility in taking time away. Paid parental leave for birth or adoption is also included.
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Wellbeing & Lifestyle Benefits — Perks include a home‑office stipend, retailer discounts via PerkSpot, travel assistance, and recognition rewards, complementing core benefits. These additions support day‑to‑day convenience and remote productivity.
TrueML Insights
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What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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TrueML Offices
Remote Workspace
Employees work remotely.
TrueML is excited to be a remote-first company with team members across the US, Canada, and several countries in LATAM (Mexico, Argentina, Dominican Republic, and Costa Rica). Our teams frequently digitally collaborate & socialize across borders.
