Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe are looking for a Payment Operations Specialist to join our Global Processing team to help our customers receive their funds faster globally.
The role is a unique opportunity to join one of the fastest-growing companies and help millions more potential customers save money by using Wise.
Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization to reach its vision: a seamless flow of customer funds. By ensuring high-level execution of daily responsibilities and consistently supporting Payment Operations in reaching SLAs, you will help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale.
What You’ll Do - The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear, and largely shared collectively with the team. In this role, you'll add to that mission by:
Maintaining consistent and high-level execution of daily tasks related to payment processing.
Supporting your team by reaching your role-set SLAs and KPIs, which in turn contribute to the team meeting its main performance metrics and SLAs.
Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders.
Following operational procedures and keeping track of critical updates.
- Accurate and detail-oriented: You pay attention to the little things and are meticulous and precise in your task execution.
Performance-driven: You are SLA-driven and motivated to hit team and personal metrics.
Customer-centric: You place customers first and make no compromise on this.
Excellent communicator: You are a clear and honest communicator, able to articulate potential improvements.
Growth mindset: You are comfortable with feedback and thrive in a team where ideas are shared and openness is valued.
Team player: You are proactive, collaborative, and ready to roll up your sleeves.
Flexible: You are flexible with your working hours. We aim to help our global customers any time they need it, which means occasionally working during weekends and holidays.
This is a hybrid position located in our Sao Paulo, Brazil office (minimum 3 days in the office per week). You must be able to commute to the office or be open to self relocation.
You must be legally authorized to work in Brazil. We do not offer visa sponsorship for this role.
You are comfortable with a shift rotation schedule, including occasional weekend and holiday coverage to support our global customers.
Benefits
🚀 RSU’s in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
🩺 Medical, dental, and vision benefits for you and your dependents
💝 Company-paid: Life Insurance and an EAP program
☀️ Paid time off: 4 weeks of vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 18-weeks of paid parental leave, after a year with us, and child care assistance
Click here to learn more about the benefits that we offer at Wise.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Detail-oriented
- Performance-driven
- Customer-centric
- Excellent communication skills
- Team player
- Flexibility in working hours
What the Team is Saying
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
