Payment Operations Analyst

Job Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Payment Operations Analyst to join our Payments Operations Team with Applied Pay. As a Payments Analyst, you will be responsible for analyzing and reconciling payments for Applied Pay, preparing insightful reports on payment processing metrics, overseeing customer support related to payments, and collaborating closely with internal teams to resolve payment-related inquiries. Detail-oriented candidate with a passion for problem solving with superior Excel skills. The ideal candidate will contribute to our team's success by implementing standard operating procedures and ensuring compliance with regulatory standards.
What You'll Do

• Manage the reconciliation of incoming and outgoing payments, ensuring accuracy and completeness.
• Perform processor and bank reconciliation, ensuring accurate data is consumed by internal systems and provide regular status updates.
• Analyze performance metrics and provide insights into business trends
• Review current processes and collaborate with various stakeholders to introduce automation where necessary to reduce manual work in reconciliation management.
• Customer Support: Serve as a primary point of contact for payment-related inquiries, both from clients and internal stakeholders, ensuring prompt resolution and excellent customer service.
• Cross-Functional Collaboration: Act as a liaison between the Payment Operations, Accounting, and Customer Support teams to address and resolve payment discrepancies and improve processes.
• Process Improvement: Develop and maintain standard operating procedures to streamline payment operations and ensure consistency.

What You'll Need to Succeed
We're looking for someone who:

• Can work hybrid from our Toronto Applied Systems office

Your experience should include some or all the following:

• Minimum 2 years of experience in payments analysis, reconciliation, and reporting within a PayFac or similar financial services environment.
• Strong analytical and problem-solving skills with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills to collaborate across teams.
• Detail-oriented mindset with a commitment to accuracy and compliance.
• Advanced proficiency in Microsoft Excel is essential.
• Bachelor's degree accounting, finance, economics, business administration, or related analytical disciplines.
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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