Payment Lifecycle Manager

Job Description
You are a strategic leader, passionate about driving operational excellence and innovation in financial services. You have found the right team.
As a Payment Lifecycle Manager within the Global Card Operations team at JPMorganChase, you will lead a multi-site team responsible for the reconciliation of General Ledger and internal Demand Deposit accounts for the Merchant Services Business. Your role will be crucial in maintaining the integrity of our firm's balance sheet and driving operational excellence.
The Global Card Operations team is dedicated to driving operational excellence and innovation within the financial services industry. The team is also committed to continuous improvement, ensuring that we not only meet, but exceed the expectations of our stakeholders. Join us and be part of a dynamic team where your contributions will directly impact our success and the integrity of our financial operations.
Job Responsibilities

• Supervise and direct a multi-site team responsible for the reconciliation of General Ledger and internal Demand Deposit accounts related to Merchant Acquiring.
• Monitor team progress, manage day-to-day operations, and ensure timely completion of reconciliation activities.
• Foster employee engagement and support the development of emerging leaders.
• Drive business initiatives with innovative solutions, uphold corporate accounting standards, and collaborate with business partners to optimize operations.
• Uphold and strengthen the control environment by ensuring adherence to corporate accounting standards and risk policies.
• Collaborate closely with business partners and the Finance Organization to optimize operations and process design.
• Participate in projects affecting reconciliation processes and advocate for continuous process improvements.
• Create and deliver executive-level reports and communications, providing clear messaging to stakeholders and senior leadership.
• Assist with issue escalation and resolution, overseeing business management activities and providing expert guidance.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Accounting, Finance, or a related field.
• Proven leadership experience in managing teams and projects.
• Exceptional attention to detail with a proven track record of delivering quality results in a timely manner.
• Strong organizational skills with the ability to manage ambiguity and multitask.
• Experience in process improvement, process mapping, risk management, controls, and project management.
• Excellent verbal and written communication abilities, capable of distilling complex findings into concise, clear insights tailored to various audiences.
• Solid issue resolution skills and a proactive approach to problem solving.
• Proficiency in Microsoft Office, particularly Excel and Access, at an intermediate to advanced level.

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or a related industry.
• Advanced knowledge of reconciliation processes and controls.
• Familiarity with corporate accounting standards and risk policies.
• Experience in leading cross-functional teams and initiatives.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.