Investigations Specialist

Job Description
The mission of the Global Security (GS) team is the protection of the firm's people and assets, ensuring the safety and soundness of JPMorgan Chase's business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses' ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests.
As an Investigative Specialist within our Global Security Team, you will be responsible for reviewing account activity, analyzing and identifying information and thoroughly documenting in a Case Management System for further investigation, while adhering to banking regulations, policies and procedures, and strict timelines. You will play a crucial role in safeguarding our financial institution by reviewing and analyzing account activities.
Job Responsibilities:

• Conduct thorough reviews of account activities to detect and assess potential risk factors. Utilize advanced data analysis techniques to identify unusual or suspicious activities that may indicate fraudulent behavior or other risks.
• Gather and compile comprehensive supporting documentation for each case. Accurately record all findings and observations in the Case Management System, ensuring that each case is well-documented for further investigation and resolution.
• Adhere strictly to banking regulations, internal policies, and procedures. Ensure that all tasks are completed within established timelines to maintain compliance and operational efficiency.
• Stay informed about the latest developments in banking operations, policies, and emerging fraud trends. Leverage this knowledge to facilitate effective fraud investigations and implement risk mitigation strategies.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge in fraud detection and risk management. Contribute to the continuous improvement of processes and procedures to strengthen our institution's defenses against fraud.

Required Qualifications, Skills and Capabilities:

• 2+ years of relevant experience
• Strong decision making, sound judgment & analytical skills
• Ability to develop effective working relationships internally, with other financial institutions and with law enforcement.
• Attention to detail, able to ask probing questions and tactfully address discrepancies.
• Ability to work in a fast-paced environment, maintaining adherence to strict deadlines and timelines.
• Intermediate PC skills & keyboard/typing
• Excellent verbal and written communication skills
• Professional attitude
• Prior customer service experience
• Continuing education in Business / Communications / Criminal Justice

Preferred Qualifications, Skills and Capabilities:

• Bilingual (English/Spanish) beneficial
• Prior Fraud prevention or detection experience a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.