Payment Lifecycle Analyst

Job Description
If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.
As a Payment Lifecycle Analyst within the Credits Processing Function, you will support and supervise the day-to-day operations, ensuring accuracy and efficiency in processing client payment requests. You will have the opportunity to lead and motivate your team, address performance issues, and implement process improvements while maintaining a focus on deadlines, quality, and procedures.
Job Responsibilities:

• Understand client's incoming payment requests with 100% accuracy.
• Process requests efficiently to maintain portfolio and escalate aged items.
• Identify and escalate all errors/exceptions promptly.
• Respond effectively and timely to routine queries/complaints.
• Audit all BAU activities with focus.
• Identify opportunities for process efficiency and implement them.
• Create and update SOPs/Documentation ensuring standards are followed.
• Create effective work environment by maintaining healthy relations with teammates.
• Cross-train and transfer knowledge among team members.
• Provide leadership, guidance, and motivation to improve staff performance.
• Address performance issues timely, consistently, and professionally.

Required qualifications, capabilities and skills:

• Minimum 5 years of overall experience with strong experience in International Payment Processing Operations
• Working Knowledge of SWIFT & international payment conventions
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
• Understanding of Banking and Financial Services Industry
• Excellent verbal, written communication skills and good Presentation Skill
• Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word

Preferred qualifications, capabilities and skills:

• Bachelor's Degree
• Experience and a working knowledge of various aspects of Payment Operations. Experience in a Backoffice of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.