As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.
Job Responsibilities:
- Handle day-to-day transaction processing and operational activities and ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls.
- End-to-end ownership of operational support for products in scope of the unit, including escalations and engagement with internal business partners to trouble shoot issues and support define remediation.
- This role also requires skills in identification of areas within Operations processes and work on Automation to reduce manual touchpoints, in coordination with the specialized automation / Projects Team.
- Requires skills to support in designing, delivering, and governance of automation solutions that improve operational efficiency, control effectiveness, and customer outcomes across core operations.
- The Role partners with Operations, Technology, Change Management, Governance, Projects Team, Risk, Compliance and Finance to identify automation opportunities, re-engineer processes, and implement scalable solutions using modern automation toolsets. Translate process pain points into automation roadmaps, then support in executing delivery using fit-for-purpose tools (RPA, workflow, scripting, APIs, and data automation).
- Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
- Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes.
- Partnering with internal departments to scale operating model for new products growth as business initiatives attract new clients and/or growth of existing client base.
- Maintain strong discipline to support in onboarding new activities into the unit in partnership with multiple project and control groups and engaging in proper operational readiness for go live.
- Develop subject matter expertise of existing and new products, business processes and application flows and cater to proper management of changes, issues and other support needs.
This role typically operates in a collaborative environment with frequent coordination across teams. Work will require flexibility of shift timings.
Required Qualifications, Skills and Capabilities:
- Minimum 6 years experience and strong organizational skills in financial services operations (banking, capital markets, payments, treasury) with prior involvement in process re-engineering or operating model transformation, operations automation.
- Global experience in payments with understanding of accounting and money move processes.
Knowledge and Experience in SWIFT.
- Demonstrated communication skills to work cross-organizationally to influence others, drive results/change and implement projects/processes.
- Experience in implementing monitoring, controls, and governance for automations at scale, including production support and incident management.
- Along with Operations processing, this role requires proficiency in process analysis and requirements documentation, including ability to map current and future-state processes, identify control gaps, and define measurable outcomes.
Experience delivering automation in complex, regulated operating environments with strong operational rigor.
Preferred Qualifications, Skills and Capabilities:
- Minimum education requirement is a bachelor’s degree in a relevant field. Master’s degree is preferred, particularly in disciplines relevant to the role such as analytics, operations, information systems, engineering, or business.
- Preferred credentials include Lean Six Sigma (Green Belt or higher), relevant automation platform certifications (RPA/low code), and project or product delivery certifications (e.g., PMP, Agile/Scrum).
- Strong PC skills (PowerPoint, Excel, Word - other advanced skills preferred).
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- At least 6 years of experience in financial services operations, including banking, capital markets, payments, or treasury
- Experience with process re-engineering, operating model transformation, or operations automation
- Global payments experience with knowledge of accounting and money movement processes
- Knowledge and experience with SWIFT
- Cross-organizational communication and stakeholder influence skills
- Experience implementing monitoring, controls, and governance for automations at scale
- Production support and incident management experience
- Process analysis and requirements documentation experience, including current-state and future-state process mapping
- Experience identifying control gaps and defining measurable outcomes
- Experience delivering automation in complex, regulated operating environments
- Bachelor's degree in a relevant field
- Master's degree in analytics, operations, information systems, engineering, business, or a related discipline
- Lean Six Sigma Green Belt or higher
- Relevant RPA or low-code automation platform certification
- PMP, Agile, or Scrum certification
- Strong proficiency with PowerPoint, Excel, and Word
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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