Payment Lifecycle Analyst - INVESTIGATIONS EMEA IN MANILA

Job Description
At JPMorgan Chase, we are committed to fostering a culture of excellence, innovation, and inclusivity. As a global leader in financial services, we value diversity and collaboration, creating an environment where every team member can thrive and contribute to our shared success. Joining our team means being part of a dynamic organization that prioritizes professional growth, offers competitive benefits, and encourages creativity and teamwork. If you are passionate about making an impact and driving positive change, we invite you to explore the exciting opportunities with us and help shape the future of finance.
We are seeking a passionate, curious, and impact-driven leader to manage the day-to-day operations of the Payments Investigations Function. In this role, you will supervise a team of 8 to 10 members, coordinate with other client operations sites, and ensure business targets are met. You will play a key role in process improvement, team development, and stakeholder engagement.
As the Payments Investigations Operations Team Lead within the Payments Investigations team, you will oversee shift operations, ensuring the completion of work items within agreed SLAs and promptly resolving exceptions. You will track procedural changes, prepare MIS reports, identify process improvement opportunities, and address team training needs. Building strong relationships with partner sites and stakeholders is essential to success in this role.
Job responsibilities

• Supervise staff during shifts, ensuring all work items are completed as per agreed SLAs.
• Monitor and resolve exceptions in a timely manner.
• Track procedural changes and ensure team awareness.
• Prepare weekly and monthly MIS reports.
• Identify and implement process improvement opportunities.
• Assess training needs and coordinate with Associates to deliver required training.
• Establish and maintain strong relationships with partner sites and stakeholders.
• Ensure team compliance with updated procedures and business requirements.
• Foster a culture of continuous improvement and high performance.
• Escalate issues as appropriate and follow through to resolution.
• Collaborate with stakeholders such as Operations Controls and Training to meet organizational objectives.

Required qualifications, skills, and capabilities:

• At least of financial operations processing experience, including team management in a similar environment.
• Experience and working knowledge of international payment processing operations.
• Working knowledge of ISO, SWIFT, and international payment conventions and practices, or prior experience in client and third-party bank investigations for multicurrency payments.
• Strong interpersonal skills for effective communication at all levels.
• Excellent written and oral communication skills in English.
• Proven people management and team development skills.
• Proactive approach to problem-solving and issue escalation.
• Experience partnering with stakeholders such as Operations Controls and Training.
• Creative problem-solving skills, strong client focus, and analytical abilities.
• Proficiency in MS Office applications and data analytics tools.

Preferred qualifications, skills, and capabilities:

• Prior experience in client and third-party bank investigations for multicurrency payments.
• Experience in process improvement initiatives and stakeholder management.
• Graduate of a Bachelor's degree (preferably)
• At least 4 years of experience in back-office operations of a reputed bank or its processing arm is beneficial.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.