Video Readiness Manager

Job Description
Are you passionate about transforming how employees experience change? Join us to shape impactful communications that empower our teams and drive engagement. As a Video Readiness Manager, you will play a key role in delivering clear, concise messaging through innovative video materials. Your creativity and leadership will help prepare employees for success in a dynamic environment. Be part of a team that values collaboration, agility, and making a real difference in Home Lending.
As a Video Readiness Manager in Home Lending, you help us deliver effective change management and employee readiness through engaging video communications. You collaborate with product teams and business leaders to simplify complex information and ensure employees are prepared for new initiatives. You use your expertise in visual communication to create impactful content that enhances employee awareness and productivity. Together, we build a better experience for our teams and customers.
Job Responsibilities

• Develop and deliver clear, concise video communications for employee readiness
• Collaborate with product teams to identify changes and opportunities for improvement
• Manage project video intake and approval processes
• Simplify complex content into easily understandable video materials
• Design engaging content with attention to detail
• Prioritize tasks and manage time effectively with minimal supervision
• Escalate high-risk issues promptly and clearly
• Utilize digital signage, video capabilities, and communication platforms
• Build digital learning templates and tools for other developers
• Support major initiatives and agile product teams
• Influence decision-making in content design and delivery

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Visual Communication, Graphic Design, User Experience, or related field
• Experience designing and developing video, graphic, and multimedia deliverables
• Strong project management skills demonstrated by timely task completion
• Intermediate to advanced proficiency in Microsoft Office (SharePoint, Visio, PowerPoint, Word, Excel, Outlook)
• Knowledge of Home Lending business and customer servicing applications
• Ability to work effectively on multiple projects in a fast-paced environment
• Understanding of customer interactions across digital and telephony channels
• Experience creating training, tutorials, and educational videos
• Strong verbal, presentation, and written communication skills
• Ability to work independently and adapt to changing priorities
• Demonstrated collaboration skills

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree in Digital Media Design
• Experience building digital learning templates and tools
• Knowledge of ADA and WCAG 2.1 accessibility requirements
• Executive communication expertise
• Experience troubleshooting web, print, video, audio, and graphic deliverables
• Broad knowledge of Home Lending business
• Experience supporting agile development teams

Internal Application Eligibility Requirements
TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.