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Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
About the RoleLocation: Remote - Canada based only
Title: Patient Support Coordinator
We’re hiring a full-time remote Patient Support Coordinator to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way.
In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism. This is an ideal position for someone who thrives on solving problems, staying organized under pressure, and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults.
Who You AreExceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance.
Detail-oriented problem solver. You spot issues before they escalate, follow up without being prompted, and take pride in getting things right the first time.
Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout.
Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software.
Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key.
Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Skills Required
- Exceptional written and verbal communication skills
- Strong attention to detail and problem-solving ability
- Ability to remain calm and professional while handling multiple requests
- Comfort learning and using healthcare, messaging, scheduling, and billing platforms
- Experience in customer support, patient support, care coordination, or healthcare administration
- Empathy for older adults and interest in improving access to mental healthcare
- Canada-based remote work eligibility
Sailor Health Compensation & Benefits Highlights
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Healthcare Strength — Employer materials state W‑2 clinicians can opt into comprehensive medical, dental, and vision coverage, with third‑party postings echoing this offering. Feedback suggests core health benefits are available for eligible employee roles.
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Retirement Support — The careers page and multiple job ads indicate a 401(k) is available to W‑2 clinicians with employer matching. This points to structured retirement support as part of the total rewards for benefits‑eligible staff.
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Wellbeing & Lifestyle Benefits — Some postings mention access to One Medical and mental/virtual‑care add‑ons, along with employer‑paid meals and team events for office‑based staff. These extras indicate attention to day‑to‑day wellbeing and workplace experience beyond core insurance.
Sailor Health Insights
What We Do
Getting older in America is tough: 90% of seniors live with chronic health conditions. 40% report feeling isolated. And despite having the highest suicide rates of any age group, older adults receive mental health therapy 70% less than the average American. Sailor Health is building the AI-native health system for happier and healthier aging. Sailor offers virtual mental health, wellness classes, care navigation, and AI care agents, all covered by Medicare. We've built the AI-powered operating system for our providers, where clinical copilots deliver real-time insights and autonomous agents handle the administrative grind. We are growing quickly and have partnered with Medicare to offer affordable and exceptional care to thousands of patients across 50 states. We are honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health.
Why Work With Us
We are one of the fastest-moving teams in health tech: every person punches above their weight and owns meaningful work far beyond their title. We’re lucky to be backed by world-class founders of Ramp, Headway, Charlie Health, Spring Health, and Nourish.
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Sailor Health Offices
OnSite Workspace
All HQ employees work in person in our beautiful office in Soho, NYC.
