Patient Care Coordinator

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities.
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.
As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.
We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.
The Senior Community Care - Patient Care Coordinator (PCC) is a trained healthcare resource that partners with and supports the Optum Care Team consisting of an Optum Advanced Practice Clinician (APC) and a Registered Nurse (RN). The PCC assists in care coordination activities, administrative tasks and support for members residing in our care setting portfolio. The role includes strong technical skills, communication and collaboration with the clinical team, facility staff and members and their families.
This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
We offer 8 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday.
Primary Responsibilities:

• Support for a care team consisting of APCs and RNs with overall coordination of member care
• Functioning as part of a collaborative team
• Data entry and member chart management for:
  • New members
  • Post hospital visits
  • Pre-visit updates
  • Health maintenance updates
  • Stars Metrics o Lab results
  • Medication entry
• Obtaining medical records following hospitalizations and physician appointments
• Obtaining consult notes, hospital discharge summaries, lab results
• Uploading lab results, medication changes, new member information into the EMR
• Assisting with scheduling of member appointments and transportation
• Arranging facility and member education
• Building facility relationships
• Supporting virtual family communication and/or virtual clinical visits for APC by holding and operating an iPad during the clinical visit
• Other tasks within scope, as assigned by the APC or RN, or clinical management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Must have a valid driver's license
• 2+ years of Clinical or Medical Record Experience.
• Knowledge of medical terminology and working within E.H.R. platforms.
• Experience working in cross functional, inter and multidisciplinary teams
• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Daily travel between nursing homes and/or assisted living communities
• Ability to work with diverse care teams in a variety of settings
• Communication skills and time management
• Administrative and organizational skills
• Ability to multitask and prioritize multiple deliverables
• Reside within Asheville, NC OR Morganton, NC
• Experience in Microsoft Word (edit, create & save documents), Microsoft Excel (adding, sorting & filtering data) and Microsoft Office (email, folders, attachments, and calendaring)
• Experience and proficiency with EMRs
• Understanding or experience with medical team collaboration
• Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Certified Nursing Assistant certification or Certified Medical Assistant certification
• Experience with CMS compliance preferred

Soft Skills:

• Personal and Professional Accountability
• Create an environment that facilitates the team to initiate actions that produce positive results.
• Ability to hold self and others accountable for actions and results.
• Answers for one's own behavior and actions.
• Create an environment in which professional and personal growth are an expectation.
• Integrate high ethical standards and UHG core values into everyday work activities.
• Ability to provide strong customer service and maintain respectable customer relationships

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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