Patient and Provider Navigator (Medical Affairs) # 4474

Responsibilities:

• Facilitate communication and information exchange between patients, their healthcare team(s), and GRAIL, ensuring that patients receive timely diagnostic resolution and treatment.
• Act as clinical liaison for our digital and telemedicine health partnerships. 
• Identify and contact patients who may need additional assistance achieving diagnostic resolution after a Galleri CSD result.
• Ensure that Galleri test results and supporting information are available to patients’ healthcare teams.
• As needed, identify primary care physician (PCPs) options for patients.
• Provide input on the significance of GRAIL results, risk estimates, benefits, and limitations of follow-up options to clinicians. 
• Manage communication of CSD results and provide information about GRAIL tests to ordering providers.
• Assist with developing Standard Operating Procedures and documentation for communication with clients and patients
• Manage case follow-up, documentation of outcomes, and data collection. 
• Provide organizational oversight in area(s) of responsibility and function as a resource for problem-solving and process improvement to ensure completion and communication of timely and accurate test results. 
• Contribute to a positive team dynamic of high-energy collaboration, operational excellence, and results focus. 
• Adhere to company policies and procedures, including safety guidelines.
• Comply with HIPAA regulations to safeguard the confidentiality of patient information.  
• These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

Required Qualifications:

• Bachelor’s Degree required, advanced practice provider preferred or commensurate experience.
• At least 3 years of clinical experience is required, ideally in oncology. 
• Excellent communication, interpersonal and analytical skills.  
• Excellent judgment and discretion; detail-oriented; ability to handle multiple priorities simultaneously and meet deadlines. 
• Ability to adapt quickly to changing priorities, while maintaining a positive attitude and supporting department goals and team members. 
• Ability to travel as may be required for coverage, team meetings, training, and conferences.   

Preferred Qualifications:

• Experience working in a lab or with industry is preferred.  
• Familiarity with key aspects of oncology screening.
• Proficient in Google Workspace.

Physical Demands and Work Environment

• Hours and days may vary depending on operational needs.
• Standing or sitting for long periods of time may be necessary.
• Some lifting (up to 25 pounds) may be necessary.
• Travel as may be required for coverage, team meetings, training, and conferences.