Passenger Assistant

Hourly rate: £12.85 - £13.05 per hour

Hours per week: 10 - 15 hours (various contracts to be discussed at interview)

Location: Salisbury

Rolling advert: We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received. Interviews will be held at County Hall in Trowbridge

Please note; the working pattern for this role is term time only. Passenger Assistants will work 38 term time weeks per year, with an additional 5.7 paid holiday weeks, with pay pro-rata'd across 12 months.

Are you in search of a truly fulfilling role? Here's your chance! Join our Passenger Transport service and play a critical role in ensuring that vulnerable children in Wiltshire receive the education they rightfully deserve.   

Passenger Assistants work in conjunction with our drivers, ensuring the well-being, comfort, and safety of vulnerable students during their journeys to and from school. This role can involve the manipulation and clamping of wheelchairs on the vehicle.

We are a close-knit and highly supportive team where everyone supports each other. We work weekdays, at the start and end of the school day.

We firmly believe that to be a Passenger Assistant it's about being patient, empathetic, and driven by a desire to make a positive impact. 

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Passenger Transport team at [email protected].

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.