Partnerships Manager (West Territory)

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.

Your role as Partnerships Manager

The Partnerships Manager will manage and grow relationships with Dialogue’s carrier and specialty partners, focusing on global partnerships. This role is key to deepening engagement, optimizing retention, and driving revenue growth.

Success in this role requires a sales-driven mindset, with the ability to identify high-value opportunities, influence key stakeholders, and drive revenue expansion. Additionally, the ideal candidate will have a knack for SaaS idea building and selling, along with strong project management and implementation skills to ensure seamless execution of partnership initiatives.

What you'll be doing

Manage & Grow Strategic Partnerships

• Serve as the primary contact for a portfolio of carrier and specialty partners
• Lead Quarterly Business Reviews (QBRs) and ongoing partner touchpoints to align on product roadmaps, pricing, and growth opportunities
• Track and report on partnership health in Salesforce, proactively managing risks and optimizing sales opportunities

Drive Revenue Growth & Expansion

• Identify and influence high-impact revenue opportunities within your partner portfolio
• Develop and execute strategic sales initiatives to deepen engagement and increase partner-driven revenue
• Support business development and contract management to strengthen relationships

Lead Partner Strategy & Performance Reviews

• Maintain and present quarterly Partner Strategy Reviews (PSRs) to leadership, ensuring alignment on performance and growth potential
• Ensure all partner updates and key insights are documented in Notion and internal systems

Collaborate Cross-Functionally

• Work closely with Sales, Strategy, Product, and Operations teams to maximize partner value and execute strategic initiatives
• Support special projects, such as data integrity initiatives, partner expansion, and RFP/RFI processes

Optimize Internal Processes & Reporting

• Refine analytics tools, update Salesforce dashboards, and enhance reporting structures to improve visibility into partner performance
• Drive operational improvements to streamline partner management and support scalability

We'd love to hear from you if you have

• 5+ years of experience in partnerships, account management, business development, or a related field
• Experience managing global partnerships or working with international business partners is a plus
• Knowledge of the Canadian or global group/employee benefits and wellbeing space is an asset (CEBS certification is a bonus)
• Proven ability to manage and nurture long-term relationships with corporate partners
• Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders
• Proficiency in Salesforce and data analytics tools is an asset
• A proactive, strategic mindset with a passion for innovation, problem-solving, and driving sales growth
  

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up