From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
The Role
We have an opportunity for an ambitious and commercially minded Partnership team in driving our international expansion to Spain. Our department offers integrated card processing solutions to merchants through referral partnerships with business software providers. Our partners include a diverse range of software providers, from hospitality and retail EPOS to healthcare practice management software and beyond.
You will be integral to the fastest growing part of our business in a key role focused on developing and growing revenue-generating partnerships
What you will do…
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Nurture and develop relationships with new channel + software partners in Spain
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Manage the onboarding, sales, contract and development process for new tech/ channel partners
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Create rapport with key decision makers and influencers across all levels of your assigned partners, including executive, sales, operations, and support staff.
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Manage and Influence partners to adopt best practice to maximize customer adoption of Dojo products and services.
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Complete regular business reviews with partners to set goals, identify actions and track progress towards mutually agreed objectives.
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Design and execute Joint Business Plans for key partners in your portfolio.
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Forecast and reports on partner performance (including applications and campaign results) on a monthly basis.
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Train partner sales staff to develop an effective approach to lead generation, using feedback from the sales team to identify opportunities for improvement.
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Innovate to maximize partner lead volume, conversion, and revenue generation.
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Collaborate with Partner Support to deliver consistent and reliable operational support for partners.
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Develop and maintain a thorough understanding of Dojo products and services as they evolve, while ensuring partners also stay up-to-date.
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Contribute creative and innovative ideas for driving partnership growth and business improvement
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Ensure partners understand processes and systems
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Act as the interface between partners and Dojo commercial teams in Spain
What you will bring...
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5+ years strategic account and/or payments partner management experience (preferably within the payments industry in Spain + Europe)
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Fluent Spanish + English verbal and written communication skills
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Well-developed commercial acumen
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Self-motivation and ability to work on own initiative as well as part of a team
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Ability to influence business decisions + manage negotiations
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Ability to adapt your approach to various audiences, from c-level executives to support staff
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Thrive as part of a target-driven, high-performance, high-expectations team
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Ability to work in a fast-paced, multi-task environment
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Excellent time-management skills with the ability to meet deadlines
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Proven ability of critical thinking, using logic and reason
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Demonstrated proactive troubleshooting, listening and problem solving skills
Dojo from the get-go
First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.
Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.
And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.
Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.
We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Dojo home and away
We love collaboration. We have offices across Europe – that takes some dynamism.
Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.
Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success.
At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
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