Partnerships Development Manager

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 150+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We are seeking an experienced and motivated Partnerships Development Manager to join our team at ROLLER. In this newly created role, you will be responsible for nurturing and expanding our partner ecosystem, acting as the main point of contact for our partners, and driving strategic initiatives that strengthen these relationships. You'll deeply understand the leisure and attraction industry, along with our partners’ goals, products, and technology. Your primary focus will initially be on managing and expanding our hardware partnerships, with the opportunity to branch out into other categories as our ecosystem expands. 

If you excel in relationship management, have a strategic mindset, and are passionate about creating win-win partnerships, we want to hear from you.

What You’ll Do

• Act as the primary point of contact for partners, providing exceptional support and fostering strong, collaborative relationships.
• Screen inbound partner inquiries and assess potential partnership opportunities, involving senior team members when necessary.
• Develop and maintain streamlined processes for partners to access information and support, ensuring a seamless experience.
• Collaborate with referral and integration partners to drive mutual success and growth.
• Contribute to sales efforts by managing and promoting hardware packages to both new and existing customers.
• Develop strategies to support partner-driven sales initiatives and maximize revenue potential.
• Maintain accurate and up-to-date partner relationship data in Salesforce, ensuring all interactions and developments are documented.
• Use Salesforce data to monitor partner performance and support strategic decision-making.

About You

• You have at least 3 years of experience in partnership management, business development, or sales, with a focus on relationship-building.
• You hold a Bachelor’s degree in Business, Marketing, or a related field, or have equivalent work experience.
• You have a solid understanding of technology/hardware, with previous experience in hardware sales being a significant advantage.
• You are proficient in Salesforce or other CRM systems, with strong skills in data management and analysis.
• You excel in communication and interpersonal skills, with a talent for building and maintaining strong relationships.
• You are organized, proactive, and able to manage multiple responsibilities with ease.
• You are a team player who can work independently and thrive in a fast-paced, dynamic environment.
• You're based in Austin, TX and are interested in a hybrid-working environment.

Perks!

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 Weeks of Annual Leave and 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) 
• Free medical insurance
• 401(K) Plan with a 100% match on contributions up to 5%
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Hiring Manager
   You will get to meet with our VP of Partnerships to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment