Partnerships Development Manager

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team — which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! 

We are seeking an experienced and driven Partnerships Development Manager to join our team at ROLLER. This is a hybrid role, requiring 2 or more days onsite each week in our Austin office. You will be responsible for nurturing and expanding our partner ecosystem, acting as the main point of contact for our partners, and driving strategic initiatives that strengthen these relationships. To succeed in this role, you will need a deep understanding of the leisure and attraction industry, as well as our partners’ goals, products, and technology. Initially, you will own the strategy and execution for 1–2 partner categories, expanding over time to 3–5 as the ecosystem grows. 

If you excel in relationship management, think strategically, and are passionate about building mutually beneficial partnerships, we’d love to hear from you.

What You'll Do

• Lead the strategy and execution for your assigned categories. 
• Act as the primary point of contact for partners, providing exceptional support and fostering strong, collaborative relationships.
• Screen inbound partner inquiries and assess potential partnership opportunities, involving senior team members when necessary.
• Develop and maintain streamlined processes for partners to access information and support, ensuring a seamless experience.
• Collaborate with referral and integration partners to drive mutual success and growth.

• Support sales initiatives by managing and promoting hardware packages to new and existing customers.
• Develop strategies that enable partner-led sales and maximize revenue potential.

• Maintain accurate, up-to-date partner data in Salesforce to track interactions and progress. 
• Use Salesforce data to monitor partner performance and guide strategic decisions.

About You

• 3+ years of Go-To-Market (GTM) experience, with at least 1 year focused on partnership development.
• A bachelor’s degree in Business, Marketing, or a related field, or have equivalent work experience.
• Based in Austin, Texas and open to working 3 days on-site in our Austin Office.
• Solid understanding of technology and hardware; experience in SaaS is a strong plus.
• Proficiency in Salesforce (or similar CRM tools), with strong data management and analysis skills.
• Excellent communication and interpersonal abilities, with a talent for building lasting relationships.
• Strong organizational skills and the ability to manage multiple priorities proactively.
• A collaborative, self-motivated mindset, and the ability to thrive in a fast-paced, evolving environment.

Perks!

🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.

🌴 Paid leave for vacation, illness, and observed holidays.

🎊 Engage in our 'Vibe Tribe' – led by our team members; contribute to company-wide initiatives directly. Regular events, social activities, fundraising, and cause-related campaigns... you name it!

❤️ Team Member Assistance Program to proactively support your health and wellbeing – access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers.

💰 401(k) plan with up to a 5% match.

🏥 Fully paid medical insurance.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

🏋️‍♀️ On-site amenities including a fully equipped gym, secure bike lockers, and shower facilities to support your health and active commute.

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our VP of Partnerships
   You'll get to meet with the VP of Partnerships to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

#LI-Hybrid
Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment