The Role
The Partnerships Coordinator at TodayTix Group manages partner contracts and communications to ensure a seamless experience for Broadway producers and non-profits, contributing to partner retention and satisfaction.
Summary Generated by Built In
About TodayTix Group:
TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment.
Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.
In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.
Life at TodayTix Group
We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.
New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.
Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.
About the Role:
TodayTix Group is seeking a detail-obsessed, theater-loving Partnerships Coordinator to join our New York Partnerships team. This role exists to keep our partner ecosystem running smoothly — ensuring that every Broadway producer, non-profit arts organization, and live event partner has a seamless, responsive experience working with us.
Reporting to the Lead Partnerships Manager, you'll be the operational backbone of the Partnerships function: managing contracts, financial documentation, partner assets, and communications across a dynamic portfolio of commercial and non-profit productions and live events. Your work will directly impact partner retention, satisfaction, and the efficiency of our team's ability to scale.
If you thrive in a fast-paced, tech-minded environment, are passionate about theater and live experiences, and get genuine satisfaction from building systems that make things run better — we'd love to hear from you.
Please note: this is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 3 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.
What Success Looks Like
- Partner contracts are executed efficiently. Agreements are drafted, sent, and finalized on time, with zero compliance gaps — reducing friction for both partners and internal teams.
- Partner communications are timely and trusted. Inbound inquiries are triaged and resolved within an agreed SLA, and partners consistently receive accurate sales reports and asset guidance on schedule.
- Partner queries are answered swiftly. Support is consistently delivered fast and accurately, ensuring partners never have to wait for help with invoices, ticket orders, or general troubleshooting.
- Cross-functional workflows are well-organized and proactive. Internal teams (Marketing, Finance, Media) have what they need, when they need it — with clear handoffs and minimal back-and-forth.
What You'll Do:
- Support partnership operations day-to-day — draft, send, update, and manage contracts across program types (sales agreements, rush and lottery contracts, revisions), ensuring accuracy and compliance at every stage.
- Serve as a reliable point of contact for partner communications — engage regularly with general managers, producers, marketing directors, box office staff, and ad agencies, triaging inbound inquiries and seeing issues through to resolution.
- Coordinate partner asset collection and deployment — gather, review, and upload partner assets in coordination with the internal Assets team, ensuring brand consistency and clear communication of requirements.
- Support new listing coordination and data requests — work cross-functionally to onboard new listings and respond to external partner data needs, including sales reports and supply updates.
- Drive operational efficiency — identify and implement improvements to project management workflows, leveraging current technology (including AI tools) to create more scalable systems for the team.
Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time.
We're Looking for Someone With:
- 1+ years of relevant experience in theater administration, arts management, partnerships, sales, or client services — or a strong demonstrated interest in the NY theater landscape.
- Deep familiarity with the New York theater and live events ecosystem, including commercial (Broadway, Off-Broadway, etc.) and non-profit organizations.
- Excellent organizational skills and obsessive attention to detail — this is non-negotiable
- Strong written and verbal communication skills, with a polished, professional presence in partner-facing interactions.
- A proactive, problem-solving mindset — you don't wait to be told something is broken.
- Comfort with Google Suite (Docs, Sheets, Slides, Gmail), Slack, and project management tools like Monday.com; openness to adopting AI and emerging technologies.
- Proven ability to manage multiple projects simultaneously in a fast-moving environment.
- A natural relationship builder who finds common ground and creative solutions with ease.
Good to Know:
TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites:
-Hybrid work environment (blend of in-office and at-home days)
-Up to 4 weeks per year of flexible 'work from anywhere'
-Healthcare, vision, and dental plans, with generous contributions from the company
-Life and disability insurance
-Paid Parental Leave
-Generous 401(k) Matching
-Flexible Paid Time Off
-Free membership to One Medical Group & Employee Assistance Program
-Annual Professional Growth Budget
-Employee donation matching
-Employee Referral Program
-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.
For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.
Skills Required
- 1+ years of relevant experience in theater administration, arts management, or partnerships
- Deep familiarity with the New York theater and live events ecosystem
- Excellent organizational skills and obsessive attention to detail
- Strong written and verbal communication skills
- Proactive, problem-solving mindset
- Comfort with Google Suite, Slack, and project management tools
- Proven ability to manage multiple projects simultaneously
- Natural relationship builder
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The Company
What We Do
Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology. Through our powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, Secret Cinema, and Show-Score, TTG has an intimate understanding of millions of customers. This allows TTG to optimize partner relationships by providing unparalleled access to engaged audiences, generate meaningful revenue, and transform the way tickets are sold. As leaders in the digital transformation of culture, TodayTix Group offers something for everyone — from theatre professionals to tech experts and creative visionaries. Our community stretches far and wide, with over 350 teammates working on multiple brands across the globe, and two dedicated offices in New York and London. We may not all be in the same time zone, but we move as one team propelled by one mission: to find a seat for everyone. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table.
Why Work With Us
We are global pioneers in cultural e-commerce and technology who are in constant pursuit of the best experiences for every audience. We advocate for change and innovation in our industry, with our tech, and for our partners. We make a point to work with people who genuinely share our vision to make theatre and culture easier to access.
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