Jobs at TodayTix Group

Leads strategy and corporate development initiatives, including organic growth planning, M&A execution, commercial partnerships, investments, deal sourcing, financial modeling, diligence, synergy analysis, and board materials. Partners with executives and brand leaders to allocate resources, evaluate opportunities, negotiate transactions, and drive measurable business outcomes across TTG’s portfolio.

Lead Bucket Listers’ product vision, strategy, roadmap, and lifecycle for a platform helping customers discover and book experiences. Partner with engineering, design, marketing, operations, business intelligence, and executives to prioritize investments, improve customer and business outcomes, adopt AI and automation, and build scalable product processes. Mentor and develop the Product team while driving innovation, execution, and measurable growth.

Provides customer support across chat, phone, and email for multiple brands. Handles escalations, resolves issues empathetically, manages tickets, and completes operational tasks. The role also improves chatbot responses, automations, product experiences, macros, internal documentation, and knowledge-base content by identifying customer pain points and sharing actionable feedback with CX and product teams.

Leads the UK Customer Experience team across London and New York, managing CX Leads and Agents, staffing and queue plans, performance evaluations, escalations, SLA and CSAT targets, documentation, and process improvements. Partners with Operations, Product, Data, and Engineering teams to improve workflows and implement AI and automation while translating CX strategy into tactical execution.

Lead end-to-end ownership of TodayTix consumer product areas, using customer insight and AI tools to define strategy, run experiments, deliver features with measurable KPIs, and accelerate team product thinking and execution across cross-functional stakeholders.

Lead concept development and execute high-craft brand and marketing design across channels. Own projects end-to-end, collaborate with cross-functional teams, translate strategy into polished creative, run ideation sessions, and research audience and brief context to deliver effective, on-brand work.