About Amartha
At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.
About the Role
As a Partnership Lead, you will be responsible for building and managing partnerships with financial service providers such as banks, payment gateways, and e-wallets to support cash-in capabilities. You will handle end-to-end partnership processes—from sourcing and onboarding to monitoring performance and resolving issues—while working closely with internal teams to ensure smooth implementation and reliable payment operations. This role is ideal for someone who is proactive, detail-oriented, and strong in stakeholder management, with an interest in fintech and payment ecosystems.
About the Team
You’ll be working with two awesome teams: the Supply Team and the Operations Team. Get ready to dive into the PPOB & Remittance industry and learn all about Indonesia’s agent network. You’ll responsible for developing and managing cash-in partnerships (banks, payment gateways, e-wallets) to ensure scalable, cost-efficient, and reliable payment channels.
Job Description :
- Partnership Strategy & Management: Lead the sourcing, evaluation, selection, and relationship management of cash-in partners, ensuring alignment with business and commercial objectives.
- Commercial Negotiation: Lead negotiations on pricing, SLA, commercial terms, and partnership agreements to optimize cost and business value.
- End-to-End Partner Onboarding: Oversee the full partner lifecycle from sourcing, due diligence, and negotiation to integration coordination, UAT, and go-live.
- Partner Performance Management: Monitor partner performance against agreed KPIs and SLAs, acting as the key PIC for escalations, issue resolution, and service improvements.
- Cost & Pricing Management: Lead COGS analysis and work closely with Finance and Growth to ensure competitive and sustainable pricing strategies.
- Cross-Functional Leadership: Drive alignment across Finance, Product, Engineering, Growth, Selling Price, and Customer Service to ensure seamless partnership integration and execution.
- Issue Resolution & Continuous Improvement: Lead partners and internal stakeholders in resolving transaction-related issues, ensuring SLA compliance, identifying root causes, and driving continuous service and process improvements.
Requirements
- Bachelor’s degree in Business, Economics, Finance, or a related field.
- 8+ years of experience in Partnerships, Business Development, Fintech, or Payments, with experience handling payment products such as Cash-In, VA, Payment Gateway, or E-Wallet.
- Proven ability to manage strategic partners, negotiate pricing, SLA, commercial terms, and drive mutually beneficial partnerships.
- Strong experience managing the full partnership lifecycle, from sourcing and due diligence to integration, go-live, performance monitoring, and ongoing relationship management.
- Strong analytical and commercial mindset, with the ability to use Excel/Spreadsheets and business data to evaluate performance and support decision-making.
- Strong ability to lead and influence cross-functional stakeholders across Product, Engineering, Finance, Operations, and external partners, with the maturity to manage complex discussions and negotiations.
- Strong problem-solving and communication skills, with the ability to simplify complex topics, manage multiple priorities, and drive execution in a fast-paced, dynamic environment.
Key Skills and Requirements:
- Partnership & negotiation
- Strategic thinking
- Project management (vendor onboarding)
- Strong communication & stakeholder management
At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.
We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.
Skills Required
- Bachelor’s degree in Business, Economics, Finance, or a related field
- 8+ years of experience in Partnerships, Business Development, Fintech, or Payments
- Experience handling payment products such as Cash-In, Virtual Accounts, Payment Gateways, or E-Wallets
- Experience managing strategic partners and negotiating pricing, SLAs, and commercial terms
- Experience managing the full partnership lifecycle, including sourcing, due diligence, integration, go-live, performance monitoring, and relationship management
- Strong analytical and commercial mindset
- Proficiency using Excel or spreadsheets and business data for performance evaluation and decision-making
- Ability to lead and influence stakeholders across Product, Engineering, Finance, Operations, and external partners
- Strong problem-solving, communication, and stakeholder-management skills
- Strategic thinking and project management experience, including vendor onboarding
What We Do
We are a prosperity platform company to harmoniously build a strong economy from the grassroots in order to realize the grassroots communities of technology equity, inclusiveness and sustainability. We believe prosperity platform is the right solution to deliver high quality digital financial services and to bridge the gap that brings shared prosperity to the World. Amartha’s Team are highly compassionate people who are impatient to deliver their impacts to alleviate the sufferings of others. Working at Amartha means you are part of dynamic and compassionate team who make impact on daily basis. It means you sign up for a high-paced environment where everyone is taking part in achieving success and make other people happier. It also means you wake up every single day energized, and excited of what’s next to be done to help Indonesia and the world a more equitable and prosperous place to live for everyone. It means you feel special, as whatever you do with Amartha makes a dent in the universe, healing the world a day at a time. Working at Amartha means you are ready to help and alleviate each other, contribute your best with empathy and passion. As we go long miles, you need a team to achieve your success. Working at Amartha means you have made a conscious choice to embark on a journey to creating a less painful world. A journey that makes you feel good, that you have contributed to a meaningful work every single day. Join our impact mission! Check our career page now👉🏼 https://careers.amartha.com/
