Responsibilities
Execute customer communication campaigns across WhatsApp, Push, Email, SMS, and In-App channels.
Support lifecycle communication strategies across acquisition, onboarding, activation, retention, and reactivation journeys.
Create customer-centric messaging and value propositions aligned with business objectives.
Collaborate with Product, Marketing, Design, Operations, Engineering, and Data teams to launch campaigns.
Monitor campaign performance and identify optimization opportunities through reporting and A/B testing.
Analyze customer behavior and funnel performance to identify communication opportunities and friction points.
Maintain campaign calendars, documentation, and communication best practices.
Support promotional launches, product releases, and commercial initiatives through targeted communications.
Present campaign insights, learnings, and recommendations to stakeholders.
Requirements
Bachelor's degree in Marketing, Communications, Business, Advertising, Engineering, or related field.
1–2 years of experience in CRM, Customer Communications, Lifecycle Marketing, Growth Marketing, Marketing Operations, or similar.
Experience executing multi-channel customer communication campaigns.
Strong analytical mindset with experience using campaign metrics to drive decisions.
Experience working with cross-functional teams.
Excellent written communication and copywriting skills.
Experience with CRM or marketing automation platforms (Braze, Customer.io, Infobip, etc.) is a plus.
Experience in fintech, e-commerce, telecommunications, or technology companies is preferred.
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
Skills Required
- Bachelor's degree in Marketing, Communications, Business, Advertising, Engineering, or related field
- 1-2 years of experience in CRM, Customer Communications, Lifecycle Marketing, Growth Marketing, Marketing Operations, or similar
- Experience executing multi-channel customer communication campaigns
- Strong analytical mindset with experience using campaign metrics to drive decisions
- Experience working with cross-functional teams
- Excellent written communication and copywriting skills
- Experience with CRM or marketing automation platforms (Braze, Customer.io, Infobip, etc.)
- Experience in fintech, e-commerce, telecommunications, or technology companies
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
