Job Summary :
Red Hat Global Partner Engagement (GPE) チームでは、日本のパートナー向けに、Red Hat OpenShift Container Platform を中心とした技術支援を担う Partner Technical Account Manager (TAM) を募集しています。
本ポジションは、パートナーに対する信頼できる技術アドバイザーとして、OpenShiftに関する運用上の課題解決を主導し、社内のサポート、開発、プロダクトチームと連携しながら、複雑な技術課題の解決および継続的な価値提供を推進します。
また、パートナーの代弁者として要望や課題を社内に適切に展開し、意思決定に影響を与えるとともに、技術的リスクの予防やライフサイクルに関するプロアクティブな提案を行います。
TAM はこれらに加え、チームメンバーとの知識共有や相互支援を行い、必要に応じてAPACおよびGlobalチームと連携しながら、チームや組織への貢献も期待されます。
Primary Job Responsibilities :
・当社製品のパートナー様からのお問い合わせに対して、レッドハットの窓口となって対応します。
・当社製品に関する技術的な支援を、必要に応じて当社の製品サポートチーム、開発チームの支援を得ながら行います。
・当社製品に関するバグや機能改善要望を製品開発チーム、オープンソースコミュニティにフィードバックし、修正提供の推進や改善要望の実現を支援します。
・定期的にミーティングを実施し、サポートケースなどを通じた技術的なディスカションやビジネスの状況の共有などを行います(必要に応じて対面で行う場合もあります)。
・当社製品を利用する上で重要なバグの情報やその回避策を提供し、問題の予防を推進します。
・サービスレビューを定期的に実施し(四半期に一度程度の頻度)、期待されている支援ができているのかを双方で評価します。
・当社製品を利用する上での設計や技術的な教育課題を解決するために、当社の各部門と協調して解決を推進します。
Required Skills :
・Red Hat OpenShift Container Platform または Kubernetes に関する知識、および設計・構築・運用いずれかの実務経験
・サポートエンジニア、システムエンジニア、ソリューションアーキテクト、コンサルタント等として、顧客またはパートナーに対する技術リード経験を含む3年以上の実務経験
・複数のステークホルダーを巻き込んだ課題解決および調整の経験
・ネイティブレベルの日本語能力(パートナー及び社内の同じポジションの同僚やサポートチームといった関係者とディスカッションや折衝ができるレベル)。
・英語での業務コミュニケーション能力（メール・チャットに加え、必要に応じて会議でのコミュニケーションが可能なレベル）k
Nice to Have :
・Red Hat Enterprise Linux (RHEL)、Red Hat OpenStack Platfrom、Red Hat Ansible Automation Platform といった当社製品に関する知識や、それらの開発、運用/維持保守の経験
・エンタープライズ向け製品を使ったシステム管理、クラウド、またはミドルウェアでの経験。
・エンタープライズ向けAI／生成AIを活用したシステムの設計、構築、運用・維持保守の経験。
・コンピュータサイエンスまたはエンジニアリングの分野で学士号。
・トレーニングおよびプレゼンテーションを提供した経験。
・クラウド環境でのアプリケーションデプロイメントの経験。
・仮想化環境の運用/維持保守の経験。
・コンテナ化されたアプリケーションの開発・運用経験。
・Red Hat Certified Engineer (RHCE)資格
・海外の組織との協業経験
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- Knowledge of Red Hat OpenShift Container Platform or Kubernetes, with practical experience in design, construction, or operations
- At least 3 years of professional experience as a support engineer, systems engineer, solutions architect, consultant, or similar, including technical leadership for customers or partners
- Experience solving problems and coordinating across multiple stakeholders
- Native-level Japanese communication skills for partner and internal discussions and negotiations
- Business-level English communication skills via email, chat, and meetings when necessary
- Knowledge or development, operations, or maintenance experience with Red Hat Enterprise Linux, Red Hat OpenStack Platform, or Red Hat Ansible Automation Platform
- Experience with enterprise system administration, cloud environments, or middleware
- Experience designing, building, operating, or maintaining enterprise AI or generative AI systems
- Bachelor's degree in computer science or engineering
- Experience delivering training and presentations
- Experience deploying applications in cloud environments
- Experience operating or maintaining virtualization environments
- Experience developing or operating containerized applications
- Red Hat Certified Engineer certification
- Experience collaborating with overseas organizations
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
-
Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
-
Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
-
Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
Gallery
