The Role
Provide phone, email, and chat support to Tabby partners; implement support policies, escalate and collaborate cross-functionally, analyze partner feedback, and drive partner satisfaction and CSAT improvements.
Summary Generated by Built In
About the role
We are excited to invite you to join us on our mission to revolutionize partner experience at Tabby.
As Tabby’s Partner Support Specialist, you will be responsible for championing exceptional partner experience and satisfaction at Tabby.
Being representative of Tabby, you will communicate with partners, addressing a wide range of business and operational inquiries
Key Responsibilities
Duties and Responsibilities:
- Support Tabby partners and applicants over chat, email and phone calls and answer their queries
- Champion and implement partner support policies and procedures that align with department and company objectives
- Provide insights and feedback on partner queries to help us identify areas of improvement and optimization of partner experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our partner experience satisfaction, exceed our CSAT scores, and become renowned for being the center of best partner experience globally.
Skills, Knowledge & Expertise
Qualifications and Requirements:
- Great Arabic and great English
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to focus, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to take ownership and handle difficult situations
- Experience in B2B support communications would be beneficial
About
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Skills Required
- Great Arabic and great English
- Post Graduate Degree (preferably in math, business, marketing, finance)
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to focus, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to take ownership and handle difficult situations
- Experience in B2B support communications
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The Company
What We Do
Tabby is a financial technology company on a mission to create financial freedom by reshaping people's relationship with money through buy now, pay later services, allowing consumers to split purchases into interest-free payments.
