Jobs at Tabby

The role involves analyzing data, optimizing workflows with automation, and collaborating across teams to support customer experience. Responsibilities include building dashboards, using SQL and Python, and leveraging LLM tools for insights.

The Senior Data Analyst (CX) will analyze customer experience data, optimize workflows, and collaborate with teams to improve customer support through insights and reporting.

The Senior Data Analyst (CX) will analyze customer support data, optimize processes using automation and AI tools, and present insights to improve customer experiences.

The Senior Data Analyst will enhance customer support by analyzing data, optimizing processes, and providing insights to improve decision-making and performance across teams.

The Senior Data Analyst (CX) will focus on data analysis, reporting, and process optimization to enhance customer support. Responsibilities include analyzing datasets, writing SQL queries, building dashboards, using LLM tools, automating workflows, and collaborating with various departments for operational improvements.

The Senior Data Analyst (CX) will analyze data for customer experience insights, create dashboards, optimize workflows, and support collaboration across teams.

As a Senior Backend Engineer, you'll scale Tabby's systems, work on high-impact projects, build distributed systems, and ensure maintainable code while integrating APIs.

Design, document, and optimize end-to-end customer support workflows across UAE, KSA, and Kuwait. Identify inefficiencies and automation opportunities, maintain CRM procedure libraries, prototype AI-assisted solutions using Claude Code and LLM tools, and collaborate with CX, Product, QA, Training and the LLM Agent team to improve consistency, efficiency, and customer satisfaction.

Partner with marketing and product teams to evaluate channel mix and budgets, own mobile attribution, design and analyze incrementality and A/B tests, measure offline/upper-funnel impact, monitor and develop performance metrics, build dashboards and reports, and manage required data flows with Data Engineering.

The Senior Data Analyst (CX) will analyze large datasets for customer support insights, optimize reporting processes, and collaborate across teams to enhance operations and performance.

The Senior Data Analyst role involves analyzing business datasets, optimizing SQL for data extraction, and creating dashboards using visualization tools. Responsibilities include ensuring data quality and communicating findings to stakeholders.

The Senior ServiceDesk Reliability Engineer will manage SRE fundamentals, incident management, monitoring systems, and collaborate with teams to enhance workflows through scripting and automation.

The ServiceDesk Engineer L2 is responsible for troubleshooting requests, analyzing logs, investigating product bugs, standardizing solutions, and automating tasks to enhance efficiency. This role requires strong problem-solving skills and experience with various monitoring tools.

As a Senior Product Analyst, you will design data structures, create dashboards, run A/B tests, and collaborate with various teams to derive actionable insights for product decisions.

The Senior Product Analyst will manage analytics for BNPL checkout, optimizing conversion rates and user experience while maintaining unit economics, collaborating with Product, Risk, and Engineering teams.

As AI Transformation Lead, you will drive AI adoption and optimize HR processes, implementing AI tools and training teams to enhance efficiency in recruitment and performance management.

The Head of Partnerships will lead Tabby's channel and strategic partnership efforts across the GCC, managing partner relationships, exploring new partnership types, and driving commercial success.

Lead finance operations for Tabby Financing Company in KSA, ensuring financial reporting, compliance, and governance. Manage audits, internal controls, treasury operations, and ERP migrations.

The Senior ServiceDesk Reliability Engineer is responsible for managing incident resolutions, utilizing SRE fundamentals, writing scripts in Go/Python, and maintaining monitoring systems while collaborating closely with engineering teams.

The CX Operations Specialist will own and resolve complex customer tickets related to payments and disputes, using investigation skills and effective communication. They will leverage AI tools and coaching frameworks, ensuring high customer satisfaction and contributing to knowledge base improvements.