Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Partner Support Manager, the Partner Support Representative I provides support and business services to strategic business partners, including Outside Sales Agents in soliciting and retaining merchant customers.
- Providing client support to partners and working directly with external and internal personnel to resolve any issues which may arise within the relationship.
- Entering data, including, without limitation, new applications, pending items, etc. into Company’s systems.
- Answering incoming calls and making outbound calls to sales partners to assist them with day-to-day items such as assistance opening Dashboard tickets, entitlement additions, guidance on account changes for bank account updates and/or demographic updates etc.
- Managing and maintaining in company’s Customer Relationship Management (“CRM”) systems. Entering new applications to be entered into the Maverick dashboard CRM.
- Communicating essential information to partners and maintaining appropriate business etiquette throughout interactions with partners.
- Processing Happy Fox and Dashboard tickets as assigned (ie entering new applications, statement requests, VAR Sheet requests etc).
- Relaying essential technical information internally and externally, including, without limitation, proper use of Company’s systems, promotional offerings, and application packaging.
- Navigating multiple computer system interfaces to key application information into the Company’s systems accurately and in a timely manner.
- Adheres to Maverick’s policies, industry standards and regulatory requirements such as PCI compliance, data privacy, and card brand regulations.
- Other duties as assigned.
- High School Diploma or equivalent, bachelor’s degree a plus.
- 2-3 years of experience in merchant services.
- 3 years customer service facing role in a call center environment.
- Proficiency with Microsoft products including Microsoft Excel.
- CBOS knowledge a plus!
- Fluently speak, read, and write in English and Spanish a plus
- Works on-site at Maverick’s Calabasas location.
- Competitive Salary, Bonuses, and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up matching contribution.
- Commitment to Career Development and Advancement.
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
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What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems.
With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support.
Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into.
Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
