Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
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Key responsibilities:
Customer Satisfaction
• Proactively communicate any service-related issues with partner clients
• Ensure proactive service monitoring of all client services and identify upsell or cross sell opportunities to improve client experience
• Resolve service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
• Manage, escalate, and drive satisfactory resolution of customers’ technical support, service, and infrastructure issues related to Internet Solutions services and technology
• Identify, assess, and communicate clients’ needs to enhance satisfaction levels
• Ensure 95% resolution of all customer issues for all SRs, with acknowledgment within 15 minutes
• Ensure 90% of all incidents reported by customers are resolved within 3 hours and proactively managed
Client Experience & Retention
• Provide day to day reports, identify risks for allocated clients, and assist other departments in resolving customer issues to support retention
• Recommend potential services by collecting customer information and analyzing customer needs
• Identify sales opportunities and upsell or cross sell IS products by proactively scoping technical solutions that address customer requirements and optimize value
• Work closely with retention teams (Solution Architects, Client Success Managers, Project Managers) to enhance client experience across all touchpoints
• Build and maintain strong relationships and trust with new and existing accounts
• Apply strong business acumen supported by advanced industry and technical knowledge to derive maximum value
Service Improvement
• Prepare, recommend, and implement service improvement initiatives for the client portfolio
• Enhance client retention through quarterly Strategic Client Meetings for assigned accounts
• Identify, evaluate, and recommend improvement options, implementing them when required
• Document minutes of client meetings, outline resolution plans, and provide feedback to clients
• Attend all internal partner service review meetings
• Improve client solutions, document client setups, and deliver quality reporting
• Organize technical discussion meetings to share technology trends and explore ways to optimize and improve services
QUALIFICATIONS, SKILLS AND EXPERIENCE
• Degree in Information Technology, Information Systems, Computer Sciences, Telecommunication, or a related discipline
• Advanced certification in Cisco, Microsoft Applications, Security, and Voice Solutions
• Practical experience with large enterprise solutions such as SD‑WAN, MPLS, Network Security, Cisco, VC, and VOIP
• 3–4 years of experience in the IT industry, specifically in network infrastructure support and maintenance
• Customer service skills and training with strong oral and written communication abilities
• Excellent organizational skills
To thrive in this role, you need to have:
• Self‑driven and result‑oriented
• Strong customer support and client‑relationship skills
• Effective verbal and written communication skills
• Strong focus on building internal and external relationships
• Willingness to learn new things and share knowledge
• Team player
• Confident and decisive
• Strong problem‑solving and analytical skills
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- Degree in Information Technology, Information Systems, Computer Science, Telecommunications, or a related discipline
- Advanced certification in Cisco, Microsoft Applications, Security, and Voice Solutions
- Practical experience with enterprise solutions including SD-WAN, MPLS, network security, Cisco, video conferencing, and VoIP
- 3-4 years of IT industry experience in network infrastructure support and maintenance
- Customer service training and strong oral and written communication skills
- Excellent organizational skills
- Strong customer support and client relationship skills
- Strong problem-solving and analytical skills
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
