Partner Support Associate

About us:

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.
Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Cheeckout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support office
Your role

We're seeking a Telesales Agent for our outbound partner support team. You will be crucial in driving lead generation, improving conversion rates, and ensuring a seamless onboarding experience for merchants.

Drawing on your proficiency in managing and tracking leads, ensuring timely follow-ups, you will be responsible for engaging potential partners, closing pending opportunities, generating new leads, and expanding Tamara's merchant base to create unique experiences only Tamara can provide.

With a proven track record of previous experience in telemarketing, customer service, or outbound sales, strong communication skills, skillful in identifying and resolving issues to facilitate smooth merchant onboarding, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Contact merchants in lead statuses such as "New," "KYB in progress," "Verifying KYB," and" Unresponsive" to encourage KYB submission or resubmission.
• Focus on opportunities from the last quarter and current year
• Reach out to merchants with the status "Lost" and reason "Not interested" to reintroduce
• Resolution of Open Cases
• Follow up with standard track and in-store merchants with open redo cases to ensure resolution.
• Engage with merchants who haven’t completed their integration to facilitate the process.
• Cold Calling for New Partnerships: Proactively contact non-registered merchants provided in detailed reports to introduce Tamara, encourage application submissions, and guide them through the KYB process.
• Tools and Reporting: Utilize Salesforce to manage leads, track interactions, and ensure timely follow-ups.
• Maintain accurate records of call outcomes and contribute to lead-aging dashboards.
• Participate in performance tracking via call surveys and key performance indicators (KPIs).

Your expertise

• Prior experience in tele sales, customer service, or outbound sales is preferred.
• Communication Skills: Excellent verbal communication and persuasion skills with a customer-
  centric approach.
• Organizational Skills: Ability to handle high volumes of leads and prioritize effectively.
• Problem-Solving Ability: Aptitude for identifying barriers and offering creative solutions to onboard
• merchants seamlessly.
• Tech-Savvy: Familiarity with CRM tools like Salesforce is an advantage.

All qualified individuals are encouraged to apply.

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