Partner Operations Coordinator

Job Description:

We are looking for a Partner Operations Coordinator to support the day-to-day administration, onboarding and maintenance of partners across the PAL team. This is a junior to mid-level operations role, suited to someone who is highly organised, detail-oriented and comfortable providing coordination, process and administrative support across internal teams.

You will support partner onboarding, CRM updates, reporting, billing coordination, records management and general process administration.

This role does not carry direct revenue ownership. Instead, it plays an important part in helping the PAL team operate efficiently, maintain accurate records and deliver a smooth partner experience.

The position will report to the Director, Global Head, Channel Partnerships, PAL.

You Will

• Coordinate day-to-day operational and administrative activities for new and existing partners.

• Support the PAL team with partner onboarding once agreements are signed or amended, including coordinating content testing, delivery set-up, billing information, invoicing support and records management.

• Maintain accurate partner, account and opportunity records within Salesforce and other CRM systems.

• Provide administrative and operational support to PAL Managers and Directors, helping them navigate internal processes, systems and workflows.

• Prepare regular reports, trackers and updates for the PAL team using available data from CRM systems, spreadsheets and internal tools.

• Support process improvements by identifying ways to make operational tasks more efficient, consistent and well documented.

• Coordinate with internal teams including Legal, Finance, Product and Technology to support partner set-up, approvals, documentation, demos, trials and ongoing record management.

• Help manage internal and external timelines, follow-ups and process updates to ensure tasks are completed accurately and on time.

• Support the PAL team in delivering a positive partner experience by ensuring information, documentation and internal actions are well coordinated.

You Have

• Experience in an operations, coordination, administration or sales support role, ideally within a B2B environment.

• Experience using Salesforce or another CRM system.

• Strong organisational skills and excellent attention to detail.

• Good written and verbal communication skills.

• The ability to manage multiple tasks, deadlines and stakeholders at the same time.

• A proactive and collaborative approach, with a willingness to support others and improve processes.

• Good knowledge of Microsoft Office and Google Suite.

• Strong Excel or Google Sheets skills, including the ability to maintain trackers, update reports and work with data accurately.

• Experience supporting partnership, sales, licensing, media, membership, telco or customer operations teams would be helpful, but is not essential.

• Experience with data visualisation tools such as QuickSight, Looker Studio, Tableau or Power Pivot would be a plus, but is not required.

EMEA Benefits

• Comprehensive Insurance Plans

• Paid Time Off

• Family Care Benefits

• Access to Dow Jones Products

• Subscription Discounts

• Employee Referral Program

• Employee Well-being Support & Fitness Programs

#LI-Hybrid

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area:

Dow Jones - Media Sales - Enterprise Partnerships

Job Category:

Sales

Union Status:

Non-Union role