Partner Success Specialist - Japan｜パートナーサクセススペシャリスト（日本市場担当）

🏀 What is Bounce
Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 20,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions - letting travelers experience cities freely, without being weighed down by their things. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most, the freedom to explore. To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE!)

Last year, we officially announced our plans to invest in Japan (read more HERE), and we’re now building a talented team to bring this vision to life" and on.

🧑‍💻 About the role

We are seeking a dynamic and multilingual Partner Success Specialist to join our growing team. As our partners are the keys of our business, in this role, you will be instrumental in driving quality and revenue through the successful onboarding and continuous engagement of our partners in Japan.

👷🏾‍♀️ Where you come in

1. Partner Support:

• Provide exceptional support to our partner network in Japan, guiding them
  through the setup, implementation, and ongoing usage of the Bounce platform.

• Serve as the primary point of contact for partners, addressing inquiries, troubleshooting issues, and providing timely resolutions to ensure aimless experience.

• Collaborate with cross-functional teams to escalate and resolve technical issues or complex partner queries.

1. Partner Success:

• Develop and implement strategies to optimize partner performance and drive revenue growth within the Japanese market.

• Analyze partner data and performance metrics to identify trends, opportunities, and areas for improvement.

• Proactively engage with partners to provide insights, recommendations,
  and actionable plans to enhance their profitability and satisfaction.

• Work closely with market launchers and market managers to onboard new partners, drive partner engagement and retention.

✅ Your profile - must to have

• Native fluency in Japanese and business fluency in English, both written and verbal.

• 3+ years of experience in customer support, account management, or a similar role.

• Self-starter with the drive to self-manage and work towards goals and enjoying a startup working environment.

✅ Your profile - nice to have

• Experience in B2C industries such as travel/food/restaurants/hospitality industries are highly welcomed

• Strong communication, interpersonal, and problem-solving skills.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Bounce is implementing hybrid style with 3 days in office and 2 days from home in Tokyo office.