We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service, ensuring customer satisfaction.
As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product, and business knowledge to support the customer journey and strengthen customer relationships.
What will you do- Manage accounts to support post-sales processes
- Oversee your accounts for trends and health
- Value-based account management – make sure our customers enjoy top features.
- Address all product-related queries on time
- Educate customers to use products effectively
- Provide Product/R&D with customers’ feedback to help identify potential new features or products
- Analyze customers’ needs and build mitigation plans with added features to meet their requirements
- Establish best practices
- Solid technical background with experience in cybersecurity
- Data-driven with high analytical skills
- With cybersecurity startup experience – a huge advantage.
- Proven work experience as a Technical Account Manager/Sales Engineer/Product Manager (outbound)/Project Manager - 3+ years of experience
- International experience with security vendors
- An ability to grasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Excellent proficiency in English
- Fluent Spanish - an advantage
Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.
With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Skills Required
- Solid technical background with experience in cybersecurity
- Data-driven with high analytical skills
- Proven work experience as a Technical Account Manager/Sales Engineer/Product Manager/Project Manager - 3+ years of experience
- Excellent verbal and written communication skills
- Excellent proficiency in English
What We Do
Cynet is a pioneer and leader in advanced threat detection and response. Cynet simplifies security by providing a rapidly deployed, comprehensive platform for detection, prevention and automated response to advanced threats with near-zero false positives, shortening the time from detection to resolution and limiting damage to an organization. Cynet’s unique visibility of files, users, network traffic, and endpoints, and continuous monitoring of an environment uncovers behavioral and interaction indicators across the attack chain, giving a complete picture of an attack operation over time. Cynet is enhanced by Cynet CyOps, which delivers additional value to the platform with 24/7 threat expert assistance, insight and intelligence. Staffed by an elite group of cyber threat analysts and investigators, Cynet’s CyOps is an extra set of expert eyes dedicated to monitor, prioritize and respond to threats in a customer’s environment. By combining high fidelity detection, decoy interactions, network analytics, and expert analyst assistance, Cynet provides accurate findings with associated risks without a lot of complexity and noise, so security teams can prioritize and respond to what matters.
