Partner Success Manager

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

As a Partner Success Manager – ControlOne, you will play a critical role in delivering a standout experience to our partners throughout their ControlOne journey. You’ll drive product adoption, ensure deployment success, and champion partner satisfaction—reducing churn and growing a loyal base of ControlOne advocates.
You’ll be hands-on with onboarding support, proactive engagement, issue resolution, and partner training. This is a relationship-first role with a strong technical and operational backbone, designed for someone who thrives on driving partner success through service, insight, and follow-through.

• Actively engage with partners in the Exploring and Expanding stages to increase ControlOne adoption and standardization.
• Support onboarding by assisting with order processing, managing HubSpot tickets, and attending partner calls with the Senior Solutions Architect.
• Oversee and execute basic ControlOne deployments and help partners navigate obstacles to full deployment.
• Monitor partner health using RAG status indicators and intervene early to drive issue resolution and license utilization.
• Collaborate with cross-functional teams to address ICU cases, prevent churn, and elevate the partner experience.
• Respond promptly and professionally to partner emails and Zendesk tickets.
• Identify partner needs, provide guidance, and drive confidence in the ControlOne platform.
• Continuously improve internal workflows and suggest process enhancements to support scalability and partner outcomes.
• Deliver product demos and support partner sales efforts to increase close rates and standardization.

• Empathetic Relationship Builder: Understands and anticipates partner needs with high emotional intelligence.
• Product Knowledge: Effectively communicates and supports ControlOne’s technical capabilities.
• Clear Communicator: Professional, concise, and empathetic across all communication channels.
• Process-Oriented: Organized, reliable, and proficient with Zendesk, HubSpot, and Asana for visibility and follow-through.
• Team-Oriented: Shares insights and collaborates across departments to enhance service and outcomes.
• Extreme Ownership: Takes full responsibility for partner experience—no dead ends, only solutions.

Our Benefits:

• Medical, dental, and vision insurance is available
• 401K
• Disability and Life insurance
• Paid vacations and holidays
• Flexible PTO policy
• Casual, laid-back work environment
• Free refreshments
• Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.