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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Partner Success Manager
Why We Have This Role
The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in scaling our go-to-market strategy and enabling the success of our customers on the Qualtrics XM Platform. The Partner Success function is at the heart of our ecosystem strategy and is pivotal to the growth of our partners and our customers. Partner Success Managers (PSMs) ensure our customers have the same experience from our partners as they would expect from the Qualtrics XM Services organisation. Since we are the world’s pre-eminent experience management company, customers expect a great experience when interacting with Qualtrics and our partners. Partner Success Managers are primarily responsible for the development and delivery of technical capability, as well as driving continued customer success via account management within partner organisations. They help partners develop and pursue technical enablement, provide quality reviews during initial deliveries, continually evaluate partner performance across a portfolio of partner-delivered and ongoing success customer programs, recommend and monitor changes to improve partner success, and address and resolve escalations related to partner delivery of implementation and managed services. They facilitate the ongoing governance of the overall partner portfolio and will collaborate with cross-functional business partners within and outside the Qualtrics Ecosystem organisation (e.g. Partner Ecosystem Managers, GTM Enablement, as well as Product, Engineering, Sales, Professional Services, and XM Success leaders, for example) to optimise partner delivery and drive ongoing customer success.
How You’ll Find Success
- BUILDER | SCALES SYSTEMS & IMPACT: Strategic Partner Enablement – Proactively equip services partners with the knowledge, tools, and strategies they need to sell, deliver and provide ongoing success for our customers. Anticipate partner challenges and provide data-driven insights to optimise their performance.
- BUILDER | CROSS-TEAM CONNECTION: Relationship Builder & Influencer – Establish trust and credibility with partners at all levels, from Partner Leads to Partner Executives. Excel at influencing without authority, aligning stakeholders to drive joint success.
- BUILDER | SCALES SYSTEMS & IMPACT: Data-Driven & Analytical – Leverage data to track partner performance, identify opportunities, and make informed recommendations. Use insights to refine strategies, improve enablement, and drive revenue growth.
- BUILDER | SCALES SYSTEMS & IMPACT: Ownership & Entrepreneurial Mindset – Act like a business owner, thinking beyond your immediate role to identify ways to improve the Partner Ecosystem. Take initiative, experiment, and drive continuous improvement to facilitate enhanced Qualtrics growth.
- FINISHER | FOCUS & FINISH: Outcome-Oriented Execution – Understand the partner’s business objectives, define success metrics, and take ownership of execution. Work cross-functionally to remove roadblocks and ensure partner engagements drive measurable impact.
- FINISHER | DECISIVENESS: Proactive Problem Solver – Don’t wait for challenges to escalate - anticipate them and take action. Whether it’s resolving conflicts, refining GTM motions in collaboration with the Ecosystem and driving successful Account Management initiatives, improving existing support processes, while always bringing a solutions-oriented mindset.
- PACESETTER | LEADS FROM THE FRONT: Highly Communicative & Collaborative – Foster open communication between internal teams and partners, ensuring alignment on goals, expectations, and execution. Synthesize complex information into clear, actionable insights.
How You’ll Grow
- Expand Your Strategic Leadership Skills – You’ll gain experience driving large-scale partner programs, influencing executives, and shaping GTM & Account Management strategies that impact both regional and global business outcomes.
- Deepen Your Expertise in Partner Ecosystems – You’ll develop a nuanced understanding of how partnerships drive wider company revenue and growth. From co-selling and enablement to joint marketing and customer success.
- Enhance Your Data-Driven Decision-Making – You’ll refine your ability to analyse partner performance metrics, uncover trends, and use insights to optimise strategies that drive measurable impact.
- Broaden Your Cross-Functional Influence – You’ll work closely with Ecosystem, Sales, Marketing, Product, Professional Services and Customer Success teams, strengthening your ability to collaborate, align priorities, and drive outcomes across multiple business units.
- Develop Leadership & Advance Your Career – You will develop end-to-end services strategies encompassing ongoing support and account management, acting as the primary post-sale partner contact, leveraging product usage data for renewals and upsells, and building Qualtrics practice capabilities within partner organisations. This role involves managing account maturity and roadmaps, executing account strategies, guiding partners in cloud delivery expansion, fostering strong internal and external relationships, gaining insights from partner-led implementations, delivering training and enablement, conducting performance reviews, monitoring portfolio health, providing regular feedback, and contributing to key quality and process improvement projects.
Things You’ll Do
- Help us scale by leading strategy and operations of the Japan Partner Success function
- Collaborate with a multitude of Qualtrics teams, including Ecosystem, Professional Services, and Customer Success
- Manage and grow partners based on Services Partner Program KPI analysis and performance
- Evaluate & optimise partner performance on individual projects, create plans, provide recommendations and facilitate escalations. Own and drive partner delivery excellence, as well as long-term customer account growth
- Be responsible and accountable for maintaining an accurate, current view of partner performance, capability and competency, which supports the recommendation of one or more partners for consideration for a new business opportunity
- Have outstanding interpersonal skills to balance multiple priorities, and are a superb communicator
- Build strong, lasting relationships with our partners to ensure all our customers receive a world class experience of Qualtrics when onboarding to our platform.
- Be an outstanding Business Partner, collaborating with other Qualtrics functions (e.g. Sales, Customer Success, Customer Operations) as appropriate to drive the operation (systems, tooling, processes and procedures) of the Partner Success organisation, and associated Covered Partner performance
- Build a strong relationship with the team based on trust and support
- Identify ways to help improve the culture and performance of the team
- Build a strong reputation within Qualtrics and become a go-to for many outside the team
What We’re Looking For On Your Resume
- Experience managing end to end sales through services partners within a SaaS environment either for a product company or consultancy
- 5-7 years experience in tech consultancy or professional services
- A deep understanding of software implementations and account management, ideally in SaaS environment
- Strong program management skills with the ability to plan project tasks/events and execute on these on time and on budget, with quality at the forefront of everything you do
- Someone with the ability to discuss technical concepts/solutions and adapt them to solve business challenges
- Consultative and relationship builder who can quickly understand team needs and identify solutions to meet these requirements
- Self-aware, considerate, able to manage emotions in times of stress
- Experience in working with Partners or Customers in Japan. Japanese language skills as well as English Language skill required
What You Should Know About This Team
- The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in our go-to-market strategy and enable the success of our customers on the Qualtrics XM Platform.
- As a global team, Partner Success is responsible for the sustained success of our services partners. This includes facilitating their business scaling, building delivery expertise, applying commercial strategies for account growth and retention, and equipping partners with usage and adoption data to optimise customer engagement
- The Qualtrics Partner Ecosystem ensures high standards and partner accountability via a tiered Partner Program that assesses performance annually. This program is designed to empower our partners to deliver exceptional professional services, generate significant value for our customers, increase customer renewal rates, and drive expansion of program licenses with their end clients.
Our Team’s Favorite Perks and Benefits
- Private health insurance - top-of-the-range coverage.
- Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
- Experience Leave - additional 5 days a year to take for experiences!
- Quarterly Wellness Stipend - reimburse your physical and mental well-being costs.
- Commuter allowance - we take care of your public transport expenses to the office!
- Catered lunches in our Tokyo office - 5 days a week.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
